"Easy to shop on the site and found what I needed quickly."
"So easy to find and order the parts I need."
"Their web page is designed for easy surfing. Lost of OEM Parts! I have found everything I wanted."
"To start,the website was very user friendly.I loved the product selection & the shipping was much faster than expected."
Cons:
"Placed an order on October 21, today is October 31, no update on the website regarding the order."
"I placed an order 5 days ago, and opted to pick up from the store to save on shipping. Since my billing and shipping address were different the store supposedly flagged it as fraud."
Customer Service
Pros:
"Bought a few items for my Alfa and their Customer Service was very helpful."
"They emailed me to correct the part number I truly needed before shipping. I received the part really fast."
"The service department did all that they promised to do, the staff were friendly and professional."
"lou j from mopar online parts provided me with 5 star gold medal service!."
"Customer service was great. Lou was very helpful getting me updates on when my order would ship."
"They responded promptly to try to help me."
"They were very responsive and helpful via email and phone after finding a flaw in our communication."
Cons:
"If i could give a 0 stars I would! Customer service through Emails is soooo bad ! I wouldn’t recommend them !"
"Had a hard time getting in touch with customer service or getting a reply to my emails."
"Customer Service could have cared a bit more."
"I had a wrong part. And I try to call them for two days they keep transfer me to different ppl like 8 time and then no one picks up and voice mail is full."
"Worst customer service I have ever had to deal with."
"Horrible service. They don't answer email, they don't answer the phone calls."
"We called several times without any returning calls. I emailed several times without responses."
Shipping and Delivery
Pros:
"Great experience ordering from these folks. They processed & shipped my parts very quickly."
"The order came quickly and was packaged perfectly."
"Very quick shipping, received my order in two days."
"Mopar Online Parts had the parts I needed for my daughter's Jeep Patriot and they were delivered earlier than promised."
"Got the exact parts I was looking for. They arrived in time."
"Subwoofer delete kit was shipped promptly and arrive earlier than scheduled."
"They came in a very timely manner."
Cons:
"3 weeks since recent part was ordered, still has not been shipped or at least no update that says otherwise."
"I order my product and it took almost 6 months for delivery of mats for my Alfa Romeo!"
"Shipping was fast and simple, but very pricey for only ordering something small and light-weight."
"One gripe is the cost of shipping is outrageous! I was going to purchase a cargo mat for my 2023 Grand Cherokee, however the part cost ~ $125 and shipping was ~$150 on top of the cost for the mat."
"Took over a week to ship the cargo cover we ordered."
"I ordered something that was said to be in stock but wasn't and had to wait over a month to receive my order."