Meyers RV of Harrisburg Pa. Reviews Summary

Customer Service

Pros:

• "Everyone at the dealership is friendly, courteous and willing to help each and every customer with their shopping needs."
• "The entire staff at Meyers RV are personable, friendly, informed and they know the business well."
• "I call with a question and get an answer. Call with an issue and get resolution."
• "The whole team at Meyers is TOP NOTCH. From the service desk to the service techs."
• "Every single person was friendly, thorough, willing to help, and truly took pride in their job!"
• "The ENTIRE STAFF was outstanding! Absolutely each and every person we spoke with was caring, friendly, knowledgeable and went above and beyond for us."
• "Everyone was very professional, on-time and very nice."

Cons:

• "We called for help but were given partial instructions and told to call tomorrow because they were going home."
• "We were excited to find a place with customer service but unfortunately myers has failed over and over."
• "They have done nothing but lie since it went to finance."
• "I have had some minor problems with my travel trailer and I found it difficult to get a hold of someone."
• "Sometimes dealers look at a certain demographic and write you off before they know who you are."
• "This is a poorly run service center to say the least - so disappointed."
• "However, not one person has helped to fix the issues."

Sales Experience

Pros:

• "Hands down the best experience I've ever had buying anything."
• "Brett Chandler was awesome in the sales process."
• "Mike McCarthy sat me down first felt me out on needs and suggested a unit I didn't go to look at and were so glad he did KUDO'S."
• "William McCarthy was wonderful. He spent HOURS with us."
• "Ms. Carrie greeted us at the door with an umbrella and a hug!"
• "Fantastic experience, as this is my first RV purchase."
• "If you’re shopping around definitely check out Meyers!! We give them Five stars and a big Thumbs up 👍🏼"

Cons:

• "The salesman... insisted on telling us what we were looking for-not at all in line with anything we were saying."
• "He ignored our questions in favor of his own."
• "The salesman (couldn't tell you his name as he didn't bother to offer it) was very goal oriented."
• "We scheduled an appointment to view a few campers. When we arrived our salesman was assisting customers from an earlier appointment."
• "Worst experience ever buying an RV."
• "Has the worst customer service! Do not buy extended warranty!"
• "Our experience as a whole was far from satisfactory."

Service and Maintenance

Pros:

• "The best driving skills are only as good as the service and maintenance done on your camper."
• "Believe it or not they did. Mobile Tech Donnie Mull showed as promised and started to work on the issue."
• "Huge thanks to the guys in Service who did the install work and helped with the hitch process!"
• "They worked thru the day to make everything right."
• "The SERVICE Dept is AWESOME ALSO, very detailed explanation of operation!"
• "Meyers RV Superstore of Harrisburg has twice responded very quickly to a warranty item on my Grand Design Solitude fifth wheel."
• "Wonderful experience! We've had several little glitches with our new unit, and this dealership has sent someone to take care of it on site each time!"

Cons:

• "I will never purchase anything from Meyers again if they can't service their customers!!"
• "In January 2023, scheduled an appointment for May 11, 2023... today is 24 May and they still haven’t touched it."
• "They failed to do a warranty repair that we brought our brand new RV in for."
• "Our heat is only partially working on an rv less than 1 year old."
• "When we went down April 6th the travel trailer was not even near ready and they rushed around to try and fix the LED lights that didn't work, the leaking toilet, the electric jack and empty the black tank that was still full!!"
• "We are having a big problem with the toilet and they can not do anything about it till August!"
• "The trailer has major issues and now has to be sent back to the manufacturer to be repaired."

Finance and Paperwork

Pros:

• "Jennifer Hartz, finance, got us a great rate and arrangements were made to pick up after the 4th."
• "Jennifer did not skip a beat with changing all of the paperwork / vin #'s and re issued all the paperwork and spoke to the bank and got it all straightened out."
• "Jennifer had all of my finance questions answered both over the phone and via e-mail and was a pleasure to work with."
• "The finance paperwork was well explained by Jennifer, she’s great!"
• "Christine made the financing on the new trailer a breeze and I was done and on my way back home within an hour."
• "No pressure sale, very knowledgeable and courtesy sales personnel and a very reasonable deal."
• "We will be buying our brand new 2024 Class A RV Motorhome from Meyers RV Superstore this month or next."

Cons:

• "It took 6 months for Myers RV superstore to send the paperwork over to the third-party."
• "They have done nothing but lie since it went to finance."
• "Now, after having to deal with repeated non-payment and non-response regarding a few warranty issues, I would not recommend for anyone to buy this vehicle."
• "Went to view rvs at the show I slipped and fell in a rv and no one cared to even write up a report."
• "We were in a time frame of when we needed the RV and were told by Harrisburg that we could not take delivery in NJ."
• "Meyers cares more about their new customers and their sales than they care about their existing customers."
• "BUT...BEWARE...IF YOU NEED SERVICE DONE YOU MIGHT BE WAITING A FEW MONTHS!!"