Heart in Mind Tattoo Reviews Summary

Customer Service

Pros:

• "I had a great experience at this shop. I felt welcomed and the lady at the front desk was very nice."
• "The receptionist was helpful and gave me all the information I needed upfront."
• "The customer service from the go was amazing in the shop and all the artist there treat you like a close friend."
• "The staff was really nice and helpful. They answered all of my questions and were able to book my appointment for the day I requested."
• "I was acknowledged as soon as I walked through the door. Sign of a good business."
• "Staff is really friendly and supportive."
• "They all are super amazing! Such a warm place to go in— they make me feel like family."

Cons:

• "This place has the worst customer service. I went in a few days ago for treatment of my daith piercing that got a huge keloid on it."
• "Extremely unprofessional place. Tried to make an appointment they confirmed a spot for me and asked me to confirm an hour before."
• "Place smelled like dog which was kinda off putting."
• "Marc was kind of obnoxious. Made it seem like I needed to book an appointment when the 2 days I went, no one came in to ask for him."
• "His behavior was super unprofessional and made me very uncomfortable."
• "Also the artists were clearly very high. Difference between 420 friendly and unprofessional artistry while under the influence. Good work, but very unprofessional!"
• "This place was horrible. I came in to see if I can get an add on to my tattoo."

Professionalism and Skill

Pros:

• "Dahvees' work was AMAZING ! He went above and beyond, we were expecting something simple and he made it into beautiful artwork."
• "Marc is such an attentive, talented, and professional artist."
• "He was professional and made sure I was comfortable the whole time and he paid attention to detail."
• "He is knowledgeable, skillful, experienced, and has great ability."
• "Marc the tattoo artist is simply amazing. Professional, very friendly, understanding, and willing to work with you."
• "Marc Rubiano is an incredibly talented rare find."
• "Marc has a great eye for detail and is just so amazing at what he does."

Cons:

• "If you want actual art go somewhere else."
• "The art from here is underwhelming so go in with a specific design. Color work nothing to rave home about."
• "After a lot preparations and measurement she successfully made a hole BUT in a WRONG spot."
• "Long story short- the girl who did piercing for me was a student, and my mistake that I didn’t ask for normal experienced master I trusted the girl."

Shop Environment

Pros:

• "Love how cozy it is not to mention the dope music!"
• "It’s nice to have a quality neighborhood tattoo & piercing shop like this in the heights."
• "Also the place is very hygienic and take a good amount of time to clean up before and after each customer."
• "I love this place! They are very friendly, clean and a great atmosphere."
• "The shop always has chill vibes, with a variety of music playing."
• "The shop is Legit! It's clean, good atmosphere, great artist & fair prices!"
• "The environment is welcoming and very clean."

Cons:

• "Parking is hard to get (obvi - it’s in jersey city on central ave)."
• "One quick note - they're cash only, but there are banks close by if you're like me and never have cash."

Value and Pricing

Pros:

• "He definitely gave me a good price as well."
• "Super clean and very transparent with pricing, whether it’s a new tattoo, touch ups, or add ons."
• "Marc & the staff @HEART IN MIND TATTOO are very informative & helpful. They’ll make sure you get what you want and at a great price."
• "Prices are completely reasonable."
• "Piercing prices were NOT ridiculous either."
• "My experience was amazing! Prices are completely reasonable, sterile place, great music choices and the friendliest people!!"