KFC Reviews Summary

Food Quality

Pros:

• "The food is great, don't get me wrong."
• "Their new waffles were delicious. I got a two piece and waffle. It came with one waffle and a Mrs. Butterworth maple syrup."
• "The biscuit and fries were wonderful. Usually the biscuit is dry and hard, but not today. It was light and fluffy."
• "The 3 piece strips with a waffle was very good and the 3 piece strips Memphis BBQ was very good too!"
• "Nothing beats the original flavor of KFC - crispy skin and tender meat on the inside."
• "The food was as expected pretty good still however if we ever return to New Castle farmers market I won't return back to the KFC location."
• "The food is always good."

Cons:

• "Employees act stupid. I received chicken leg that was the size of a pigeon. Asked for a better one and was stared at."
• "Forget about the commercial concerning the Chicken Nuggets, they are nowhere near the size as advertised."
• "The Chicken Pot Pie has more Carrots than anything and it's hard pressed to find the Chicken."
• "The chicken was old. It was hard and difficult to eat."
• "The food we did receive was burnt and cold."
• "Chicken strips were overcooked and tough as leather."
• "The Mac and cheese was old."

Customer Service

Pros:

• "Again food was good, service was pleasant and courteous."
• "We greeted by Felicia who was polite, professional, and respectful."
• "Really gotta give to all the workers, Great Job! Thank You."
• "The person at the drive-thru window is very nice they always say thank you and welcome and have a good night."
• "The counter help was very helpful and polite."
• "Plus the staff there, especially the KFC near our area, are always very polite and pleasant."
• "KFC is amazing always been a fan but this place definitely stood out customer service was impeccable food was definitely on point."

Cons:

• "Cashier at service window had an attitude. Seemed irritated that I asked If they had other flavored tenders besides the hot honey."
• "Ignorant and rude as hell. I came here at 8 p.m. and there were multiple employees inside yet the drive-thru said they were closed."
• "Had to write a new review the manager CHEVY is so ghetto and disrespectful."
• "The manager Rene had a horrible attitude..."
• "Employee at drive thru on 4/8/21 at 445pm needs to get fired or retrained she shouldn't be working with an attitude."
• "Manager on duty was high hiding behind the warmer after i stated yall need to spray something."
• "The manager definitely needs to check her attitude not our fault they are understaffed and are busy."

Management and Staff Efficiency

Pros:

• "After the 2nd time it was ready when I got there in 15mins & the next trip too."
• "This young kid took our order and was very polite, restaurant was very busy and he was moving back and forth, taking orders and helping with the orders, very proud to see a young man working so hard, keep in mind is a holiday weekend too."
• "I was very upset over an incident that took place on Father's day that I thought was extremely unfair but a manager named Tianna fixed the problem."

Cons:

• "I was the only customer...i asked for something with no pickles. The repeated it back with no pickles. Got home and it had pickles on both chicken sandwhichs!"
• "Went downhill over the last few years, every time you go they’ll tell you to pull in a parking spot and have you wait for 15 minutes with no warning."
• "Second in line waiting to order and staff is slow as molasses."
• "Please verify and confirm your order before you leave. I have yet to get my order correct one time where everything is in the bag."
• "Manager on duty was a young woman who thought it was playtime."
• "Very bad experience here. Food was just fine but management did nothing to diffuse a nasty customer starting trouble with a staff member."
• "The tone of the worker was SO impatient and intolerant."

Facility Cleanliness

Pros:

• "Dining room is clean at least."
• "Clean counters and kitchen."
• "Kitchen is clean from both counter and window sight lines."

Cons:

• "The store was also dirty, it was a rainy day & no wet cones were put up."
• "Bathroom also needed attention."
• "There was a large spill in front of drink machine, which was there for over 20 minutes before someone cleaned it."
• "Very unprofessional staff the place is dirty and I saw one of the employees drop a bowl on the floor pick it up put the lid on and still service to another customer."
• "This location is in desperate need of secret shoppers to come visit and corporate to get involved the way the manager speaks to the employees is so disrespectful and uncalled for."
• "Horrible customer services from this lady with braids at the Window! EXTREMELY rude!!"
• "The flavor was terrible and the chicken was overcooked. It also tasted microwaved."

Price and Value

Pros:

• "Looks like KFC isn't a last resort stop after all!"
• "Good as always, I do think they need to open the walk in part. It would sure help with service I think."
• "Five basic KFC off of 13th they have good food and they always try to work with you if you do like one particular piece of chicken and ask for double or something else they always try to accommodate you."

Cons:

• "Prices have really gone up and have reached the point of being almost unaffordable for a large family."
• "I know prices go up, but now that I found out that the price of a #1 two piece meal has gone up from $5 to almost $8..."
• "Terrible customer service. Ordered a family fill up and only got 8 pieces of chicken."
• "I just happened to look at my receipt and I noticed they charged me for ranch dressing."
• "This location need to be properly dealt with or shut down and I'm going to make sure this happens by all means necessary."
• "I paid 100% of the money for my food and didn't get my money's worth I feel cheated smh."
• "Ordered a $20 fill up and and waited over 20 min. When I opened it it was missing one fired chicken."