KFC Reviews Summary

Category: Chicken restaurant

Address: 1516 NJ-38, Cherry Hill, NJ 08002, USA

Phone: +18564869247

Rating: 3.3
based on 129 reviews.

Staff Service

Pros:

  • "The staff was nice."
  • "Friendly, fast, patient in taking our order."
  • "BUT THE STAFF WERE POLITE AND PROFESSIONAL, FOOD WAS FINGER LICKING GOOD, try it, judge for yourself."
  • "Service was polite and and quick."
  • "I was given polite service by the staff."
  • "The cashier and staff remain friendly and courteous."
  • "Staff was friendly and very helpful."

Cons:

  • "Consistently poor service every time I've gone in."
  • "Poor customer service and completely unprofessional!"
  • "No one recognizing the customers for extended periods of time, they're too worried about keeping the drive thru clear!"
  • "Terrible customer service, drive thru girl practically threw my food and did not even get a receipt."
  • "Customer service is usually horrible at this location."
  • "Horrible customer service from the staff and manager."
  • "The service was horrible."

Food Quality

Pros:

  • "The food is good, and the service is quick, but I don't think that the $5.00 Box is a good value."
  • "I was genuinely impressed with the freshness of the food."
  • "The Nashville hot chicken is on point and they have great $5 fill up choices and grab n gos."
  • "Food(Chicken Tenders) were hot and ready on time!"
  • "Food is hot and fresh."
  • "The bun, the pickles, the chicken, it had that signature KFC taste."
  • "Food was good, hot, flavorful and customer service within the range of acceptable for a client looking to invest into the business as a steady paying customer."

Cons:

  • "The food was unethical and they served it looking bad, the chicken pieces were not covered with the skin and very little food for what the chicken box should bring."
  • "However, fries smelled like old urine."
  • "Food was cold and a portion of my order wasn't even provided."
  • "This food is terrible, it's cold and nasty!"
  • "Each piece was extremely greasy, I had to continually wipe my hands in my quest to find actual chicken."
  • "The chicken was old! The biscuits was hard and cold (old) and they forgot our gravy for the mash potatoes!"
  • "The chicken taste like cardboard and monkey sweat, and it smells like tuna fish in the facility."

Cleanliness

Pros:

  • "The place was very clean."
  • "Dining area was clean. As we're bathrooms."

Cons:

  • "Everything from the floors to the tables and the bathroom door seem sticky and unsanitary."
  • "Trash all over floor bathroom toilet with dried urine a table was trashed with bones and eaten chicken."
  • "This location is ghetto, dirty and, disgusting."
  • "The inside of this location needs to be cleaned,repainted and updated."
  • "When they when we were there it was dirty and all the tables were not cleaned off they were all sticky."
  • "Today was my first and last time at this location. As soon as you walk in you notice how dirty the lobby is."
  • "This location was dirty inside."

Order Accuracy & Wait Time

Pros:

  • "I placed my order through Grub Hub and had no trouble with fulfillment or delivery."
  • "To be fair to them service was quick."

Cons:

  • "Food was okay but the wait time through the drive-thru is ridiculous."
  • "They made her wait a good 30 minutes outside until she decided to physically came in to find that they had not even begun to prep her order!"
  • "When I got my order they forgot half of my food."
  • "Had to wait almost 20 minutes for tenders after being told it would be ready in about 4 minute."
  • "I ordered online and they didn't give me what I ordered."
  • "I sat in the drive thru for about 10 mins! So I decided to go inside...I was the second person in line but I stood there for 20 mins!"
  • "Waited close to 30 mins. for my order."

Value for Money

Pros:

  • "The 5 dollar meal box is a teachers dream."

Cons:

  • "The only negative thing I have to say is how expensive it can be."
  • "I don't think that the $5.00 Box is a good value. I left hungry."
  • "This drive thru is a mess there are gigantic holes leading up to window and parking lot is a crumbling mess."
  • "I was charged $15 for a 3 wing and no biscuit meal."
  • "The fried drumsticks in both orders very smaller than usual and dried out."
  • "Got my suits through the drive-in... they ran out of drumsticks so they gave me an extra breast."
  • "Waited 20mins ordered 3pc tender box 2 of them and 2pc chicken drumstick was like the chicken was on a diet how small and skinny it was."

Thanks! Your review is awaiting moderation.