Hoboken Animal Hospital Reviews Summary

Staff and Service

Pros:

• "The doctor and his assistant were very professional, knowledgeable, and real animal lovers!"
• "All the people there are very professional, friendly and patient."
• "The whole staff was great and empathetic."
• "The support and medical advice I received was always top notch."
• "Lisa and her team are the kindest people who truly care about your animals needs."
• "The staff is very friendly and doctors are very nice and professional."
• "Very caring Veterinarians! And very caring Pussycat Nurses also!"

Cons:

• "The young black woman was very nice always has been but the two old women, one of them is a manager apparently are both the rudest most inattentive clerks I’ve ever met."
• "The reason is a front desk employee named BONNIE. She is rude, condescending, and completely impossible to deal with."
• "Extremely rude and unprofessional front desk stuff are really bringing this place down."
• "Hope they treat animals better than customers calling for information. Rude & unprofessional -Zero customer service."
• "The lady who is picking up calls at the desk was very rude, and should understand that customer service is very important when providing quality care."
• "The staff is extremely combative and rude."
• "The worst and I mean THE worst customer service."

Facility and Accessibility

Pros:

• "The best part is they have a groomer at the same location and she is THE BEST."
• "Was able to secure an fast appointment late at night even during a pandemic."
• "They have really great, flexible hours."
• "They are the only vet in Hoboken that allows owners INSIDE and speak to you face to face."
• "The office lobby and exam rooms are very clean and organized."
• "They have evening and weekend appointments available."
• "Always responsive when we need help or information!"

Cons:

• "the facility is not good - it smells, and it is cramped."
• "Voicemails and website are out of date. They no longer see exotics."
• "The only thing that wasn't great is there is zero parking in Hoboken."
• "Made an appointment for my dog who was not eating, waited 45 minutes past appointment."
• "This place was dirty (as I helped to wipe my puppy's blood off the floor and table, dust and dirt was coming off of everything) and the doctors are inadequate."
• "Very good care from compassionate Doctors but they overbook constantly, so you can wait up to 2 hours after your appointment to be seen."
• "While it is convenient, you pay -- in more than one ways."

Cost and Pricing

Pros:

• "Finally Hoboken animal hospital game me hope and said they could do it at a very reasonable price compared to oradell."
• "They are also far more reasonably priced than the other vet I went to."
• "They’re pricing is also more competitive than many other vets."
• "The prices as well as very good too."
• "Quick response, reasonable pricing, super friendly staff, strongly recommend."
• "They are always caring, respond right away, follow up with me and pricing isn't exorbitant."
• "Great communication from first phone call to post visit calls."