Address: 1203 Germantown Ave, Philadelphia, PA 19122, USA
Phone: +12678002462
Rating: 4.8
based on 137 reviews.
Staff and Service Quality
Pros:
"Our 95 pound dog is genuinely an anxious mess when at the vet, but the staff took wonderful care and came up with multiple solutions to help him get through his visit."
"Their staff was welcoming, friendly, informative and clearly very helpful."
"The customer service at Heart and Paw in Northern Liberties is always top notch!"
"Liv & Dr. Wargo were awesome! They showed genuine interest and care for my dog."
"The groomers always take great care of him and the vets he’s seen are always super helpful, patient and really do their best to make sure all of my concerns are met and my questions answered."
"Everyone was so kind during our visit, and you can tell everyone in the office is passionate about what they do :)"
"The staff and doctor were very supportive during the entire process."
Cons:
"The website information & what individual staff says does not match up."
"Even in an emergency I cannot get a response from a vet."
"I've tried calling them 4 times and no one answers."
"I'll just start by saying communication here terrible. In 3 different instances I've had issues on behalf of my pet appointments."
"Employees here impolitely refused to take my dog at 11:40am for being 'late.'"
"They never seem to have a clue what an issue could be, but they’ll happily help you spend your money."
"Constantly having problems with my pets medications... it is absolutely insane that this is a constant battle just for a refill."
Cleanliness and Facility
Pros:
"Very clean facility, friendly and professional staff."
"The facility is clean, spacious and well maintained."
"The facility was exceptionally clean and had a pleasant smell, creating a comfortable environment for pets and owners alike."
"Everyone was very nice & the office itself was very clean."
"Clean and modern office, friendly staff, everything was explained clear and concise... I was given an estimate for current and future services so there’s no surprise charges for the pet parent."
"Bespoke with excellent doctors, beautiful and pandemic appropriate exam spaces, and lots of light in this custom build."
"Very inviting very nice staffing as well clean."
Cons:
"The place is kind of hard to find (at least it was for me)."
"They should either update their website or send out notification specifying that the last drop off time for daycare is at 11 am."
Cost and Pricing
Pros:
"And considering the amount of work my cat had to get done it wasn’t as expensive as I was anticipating it to be."
"Bonus I felt as though it was REASONABLY PRICED!"
"Decently priced and would return for vet services!"
"Prices were reasonable, and I was given a plan of care to help out with her paw issues."
"On top of being extremely affordable, they heard me out on the phone and got my cat in for a same day appointment."
Cons:
"In addition they charged us $250.00 which was $100 more that normal grooming."
"I paid around $600 for this document, which I found to be exorbitantly expensive."
"$85!? That is an insane amount for a reschedule."
"We discussed my fee would be $83 and I get there and it’s $217 (before she is even seen)."
"When I got there that day 3 whole minutes late, I was a charged $35 late fee."
"They said they would have to charge me $85 for not providing 24 hour notice."
"Love the staff and the experience for our pet. HATE that this is the second year in a row that Heart and Paw raised their rates without informing their clients."
Communication and Customer Service
Pros:
"I appreciate their communication (via text/email which is helpful) and their concern for her when she needs to be seen by the vet."
"I also love that I can text back and forth with any questions, concerns, etc."
"They were transparent with pricing before doing anything."
"Everyone from the from beginning to end was wonderful and stress free for my pup and myself."
"Staffed with lovely attendants who help keep things in flow and can even prep for pickup on your way so you can be in and out."
Cons:
"I attempted to reschedule an appointment multiple times with over 24 hour notice and never got my call answered."
"This is the second time where I then had to reach out about lab results because they don’t follow up after they get their money."
"I can find another veterinarian as there are plenty of them."
"I don't recommend this location for daycare and I will never return for any services."
"update- ever since this receptionist left, I’ve had nothing more than mediocre service!! seems the staff needs some training."