Naryan Auto Group Reviews Summary

Customer Service

Pros:

• "Would give more star ratings if available. Down to earth business/customer service!"
• "Everyone is very welcoming and helpful."
• "Your time is valued, attention to detail is given, and you feel the family vibes."
• "The customer service here was amazing. Angel was my salesman, he couldn’t have been anymore helpful."
• "John was absolutely amazing. He took his time to explain absolutely everything to me."
• "The entire staff is extremely friendly."
• "These guys are fantastic, and truly care about the customer."

Cons:

• "I was involved in a road rage incident with a potential Naryan Employee in Philly... Very unprofessional and dangerous especially when driving in a car that represents the company."
• "They like to play stupid games over here so beware."
• "I was really happy when I first purchased my truck. There were a few things that needed to be fixed, but when I would call to speak to someone, no one was ever available."
• "If you are looking for a car dealership that actually cares and wants to help you after you get your car this is definitely not the company."
• "PLEASE DO NOT BUY FROM THIS PLACE Paul is rude and nasty."
• "Sent an employee to test drive two sprinter vans... Once there the employees didn't know about the appointment and said both vans were being serviced."
• "This place is so horrible and gets over on all. They will put you in car that is not safe for you or your child."

Car Buying Experience

Pros:

• "The easiest car buying process ever! Freddie helped my with my car purchase and he was able to get me a great price on my car."
• "Truly an amazing Experience. I was able to be approved for car with NO CREDIT being a man at the age of 23."
• "Best car buying experience I have ever had! Tim Johnston was phenomenal!"
• "I found the exact vehicle that I had been dreaming about for over 20 years. No exaggeration. Tim Johnston was the gentleman that helped me materialize my literal dream."
• "I am extremely satisfied & happy I was able to get into my dream car with the help from Tim & Naryan Auto Group."
• "I am really really satisfied and impressed, walked off the lot with a car, everything was super super great."
• "I am beyond happy with my purchase! Definitely recommending to others!"

Cons:

• "Dealership is shady. They claim to to service their cars before selling. Definitely not the case."
• "I went to see a car that was listed for $3k cheaper than the price they gave me at the dealership."
• "They took my car, gave it back to me with the same issue."
• "Mike sold me a total bucket with a smile on his face! It’s been one issue after the other and now the engine has failed in 4 months."
• "Refused to negotiate or talk out the door price over the phone, which is pretty unheard of post-covid."
• "They also failed to notify me that the windshield mounted camera was not working properly and needed a calibration."
• "It took them almost a full month to pay off my trade in car, so I almost had to pay for 2 cars so my credit wouldn't be affected."

Staff and Salespeople

Pros:

• "David Crawford and the entire staff at Naryan Auto were compassionate and very helpful in getting my family a car we could afford."
• "Paul was the best! Super helpful, he made the process so simple and worked with me to make sure I was fully satisfied with the car upon purchase."
• "I highly recommend this dealership and Tim. I'm definitely coming back here for my next vehicle!"
• "George gave me great advices on how to increase my credit in the future and Pedro made sure I could get approved for a loan at a great interest rate."
• "Angel made the car buying process less stressful."
• "I loveeee this place! My brother bought a car from here and I followed him."
• "I truly made the best decision by coming here, and I’m so happy with my car thank you Angel!"

Cons:

• "Today I am still having very bad issues with my car I honestly just stop calling to get help. Because it’s a waste of time."
• "They forgot to add in the sales tax on the bill of sale and I owed them an additional $1,600 in taxes which I had to take out a second loan out to cover."
• "Service manager claimed they did a complete tune up along with some other things which was a bold faced lie."
• "I’ve had nothing but very bad issues with my car."
• "The loss of one star is solely for the fact that I specifically asked the woman who handles the registration if there was anything else that I needed to do when I was there purchasing my car and she word for word said 'No, that’s it! Just wait to get your tags in the mail!'"
• "Had she bothered to check my paperwork before I left she would’ve seen I'm not from PA and would have notified me that I needed to do an inspection in my home state where I plan to register my car."
• "This place and all the employees there make you feel right at home."

Vehicle Quality and Pricing

Pros:

• "I purchased a 2010 Honda Odyssey. This car had low mileage, a 90 day warranty, and was very clean."
• "All the cars for sale in the lot were of great quality and in pristine shape."
• "The car, excellent, and best price in the Tri-State/DMV area."
• "I like the large vehicle variety."
• "The vehicle was in great shape and super well detailed, actually exceeded the condition shown in the ad."
• "A huge selection of cars with the best prices."
• "All I can say is this place can be trusted to sell a RELIABLE Vehicle."

Cons:

• "The dealership is okay, with a few things to make better, Be careful what is on paper and make sure everything on the vehicle you’re thinking about buying is mechanically sound."
• "Over $3k in Dealer fees, that's 3-4x more than anyone else in the area."
• "Car started misfiring just weeks after buying it."
• "Make sure you have a mechanic look over it, because they have a very different idea of 'excellent condition' from everyone else in the car business."
• "The tire pressure in one tire was low... and when they went to fill the car with gas they only filled it up half way."
• "Was extremely interested in a vehicle they had for my wife... after hearing the near $2000 dealership fee I was completely turned off."
• "The dealer adds on fees to the final price. I was able to negotiate some of those fee to a lower number."