Buy Here Pay Here / Pyramids Auto Outlet Reviews Summary

Customer Service

Pros:

• "Michael is amazing I was very skeptical coming here because I’ve been mislead before. But this place is not joke he worked relentlessly to help us and he was patient with us and very kind."
• "I had a great experience here. Axel was a great help and easily accommodated my needs and wants."
• "Absolutely loved the service, thanks to Maria she definitely kept her word on taking care of me."
• "Carmel was great omg the best sales representative ever !!!"
• "Thank you sooo much to the outstanding Jessica!!! Everything she said was so true."
• "This place is so amazing chantel was so helpful and made sure I did not leave without a good vehicle."
• "Jessica & Jaz was sooooo supportive & so easy going."

Cons:

• "Terrible customer service. Found a pick up truck that l was willing to buy, came over to take a look at it, first thing the guy asked me was if l was gonna buy cash or finance."
• "Extremely poor service, was told before driving 2hrs that the vehicle was there, waited 3hrs to find out that the vehicle wasn’t there."
• "Terrible customer service! No one comes out to help you when your looking around, they don't answer your questions when you ask."
• "They were rude."
• "Terrible communication. Horrible service, and they lie."
• "Don't waste your time. They use outside banks for the buy here pay here."
• "This dealer is very unprofessional I told them my situation over the phone they got me approved I specified the vehicle’s I was interested in I told them the down payment I Had they still told me to come in just to try to get me to take a car I didn’t want."

Vehicle Quality

Pros:

• "Best car place very professional nice prices will come here again and again."
• "This was by far my favorite and best experience at a dealership."
• "I never thought I would leave the lot with a 2018 van."
• "One of the absolute best car buying experience ever. Fast. Pleasant. Easy."
• "Great cars' conditions and post sale nice treatment."
• "A lot of varieties of cars accompanied with very suitable prices."
• "I was impressed with the selection of cars that they had."

Cons:

• "DOOOOO NOT Get Your Car From This Place. Nothing but problems."
• "They sold me a 2021 kia forte that was filled with water. The engine blew and they don't want to fix things and make it right."
• "They sold me a Vehicle with bad transmission, engine and brakes."
• "One of the alloy rim is terribly bad, they don't tell me."
• "They are con artists talking you into a LEMON which started to die 15 minutes after leaving the lot."
• "So now 2 months down the line my vehicle won’t start and the warranty I signed is not even active."
• "The car I purchased was shitt first week I had to spend 300 plus for some new tires because they had bubbles."

Financing and Pricing

Pros:

• "I AM SO PLEASED AND BLESSED WITH BUY HERE PAY HERE IN NEWARK N.J WITH JENNIFER IN MARKETING AND OMAR IN SALES AND MY GUY IN PARTS... AT FIRST I DIDN'T THINK I WAS GOING TO LEAVE WITH ANYTHING THEY MADE SURE I DROVE OFF THE LOT... THANKFUL 😁."
• "I couldn’t believe that I got approved for a 2017 Hyundai. I’m so happy."
• "I was able to get the car of my dream."
• "I LOVE THIS PLACE, they are so understanding and work all together as a team to make it happen."
• "They work tirelessly to get you approved."
• "Great place to purchase a vehicle!! Extremely helpful and patient."
• "Whether you are an all cash purchaser or are experiencing challenging financial circumstances, these folks have what you want."

Cons:

• "I am being 100% honest when i say this place will lure you in thinking you'll walk away with a car and it'll not happen."
• "DO NOT SHOP HERE!!! This place is a complete SCAM!"
• "STAY AWAY FROM THOSE CONMEN."
• "They are using a fake employee named 'Maria' to lure customers in promising that these car are strictly buy here, pay here... LIES."
• "This place is a scam! You cannot put $500 down, it is false advertisement! If you cannot put at least $3000-$5000 down payment for a 2014 car, you will not get “approved”."
• "They apparently lie about having certain cars that they advertise."
• "Waste of time, they are not an in-house finance dealership at all."