"The staff at the checkout were great and really helpful."
"Everyone was helpful. There is street parking on the street."
"The employees were very knowledgeable."
"Helpful staff, who spent enough time with me to answer my questions."
"The staff here are very friendly, knowledgeable and supportive."
"The customer service rep was attentive and very knowledgeable about the products available."
"Staff are knowledgeable and extremely helpful."
Cons:
"They are super disorganized. All I needed was a charging cable for my laptop which should just take five minutes but finding someone who can help and paying for the items took about 35 minutes."
"One of the sales representatives named Ronnie is extremely rude and unprofessional."
"Long waiting time to speak to customer service in the store."
"No one was available to help and I stood there for over 10 minutes waiting for the representative to come back."
"I asked for a micro SD card, and one of the employees looked at me like I was asking something from another planet."
"Salesperson not existent on second floor, worst best buy store I've ever been."
"Absolutely rubbish service, guy on ground floor said he couldn't help me on the 1st floor."
Store Layout & Accessibility
Pros:
"It's conveniently located next to Grand Central, Bryant Park and Times Sq."
"The store also has a wide array of products."
"The store is very well stocked."
"This Best Buy store was spacious, the sales floor personnel were attentive but not clingy which was nice."
"The store is very well stocked, the associates are readily available yet not overbearing."
"The store has wide variety of technology stuff."
"Big store with lot of selection."
Cons:
"The most complicated Best Buy I've been to. There are too many floors (4)."
"There is a couple of stairs I'm not sure if it's wheelchair accessible."
"This was a pretty sad store to visit. Barely any stock and didn’t have what I needed."
"It's a 3-story store that is pretty congested."
"Nice store but I couldn't find checkout and moved around as they said where to go but there was no checkout."
"I was quite disappointed by the variety, lots of empty shelves, and products not available."
"A limited selection inside the store as this isn't a full sized Best Buy."
Pricing & Charges
Pros:
"I went to buy a Dell laptop (Inspiron 15). The guy there told me that it was coming in Windows S mode... I didn't need to buy an extra license key."
"Remarkably well-ordered, clean, and stocked electronics store, with unusually good prices considering its location."
"Never forget the price matching, they're always eager to beat the competition."
"You can buy apple and other electronic products at a discount."
"They also provides huge discounts on every purchase."
"Happy to grab deal."
"Keep in mind that best buy has a price matching program."