K & E Auto Body & Collision Center Reviews Summary

Customer Service

Pros:

• "Great customer service from the day I dropped my car for repairs to the time I picked up today."
• "The receptionist was always very prompt and professional."
• "Mike the manager and heather in the front are very helpful and friendly, they make everything very easy for you."
• "The people in the front office were knowledgeable and extremely friendly, they helped me through all the paperwork, eased me through a car rental and even helped me transfer the contents of my car."
• "Everyone was so helpful and made the process flow so smoothly."
• "The staff is very helpful and very willing to help you."
• "Everyone was extremely helpful & informative throughout the whole process."

Cons:

• "They might take longer than promised."
• "A guy quoted $2500 to spay and replace the front bumper and on top of that, he said it would take 2 months."
• "It wasn't a bad experience but my husband were very upset because the vehicle didn't finished as was promised."

Quality of Work

Pros:

• "They make sure your vehicle is fixed THE CORRECT way and back to you within a couple of days!"
• "The work was top notch to say the very least."
• "They did an excellent job and my car looks brand new again."
• "The work done on my car is high quality."
• "The repair job they did couldn’t have been better."
• "The workmanship itself was excellent."
• "They do amazing work, and their customer service is exceptional."

Cons:

• "I specifically requested the proper license plate mount for my Alfa Romeo and these people drilled four holes on my brand new car."
• "Then he said the door is a slightly different color from the rest of the car so the shop couldn't work on it."
• "Something so simple but yet so complicated to these 'professionals'."

Communication

Pros:

• "They kept me up to date via text messages and phone calls."
• "They’re professional, cordial and communicates very effectively in every steps of their work."
• "Heather, Chris' office manager, kept me informed of the progress of the repair every step of the way - she was so efficient and organized and so pleasant on the phone and in person."
• "Everyone in the office is extremely efficient and kept me informed of my repairs every step of the way."
• "Heather kept me informed about everything I needed to know."
• "Pepe keep in constant communication with me throughout the whole process."
• "Definitely appreciated being updated by them every step of the way."

Cons:

• "The only downside was the length of time it took to repair a minor dent (3 weeks)."
• "The reason given was 'waiting on parts' which is out of the control of K&E, but it still affected the overall experience."

Additional Services

Pros:

• "They detailed the car, gave me a reusable bag, keychain and mug!"
• "They even cleaned my car, put an air freshener, keychain, reusable tote bag, a small bottle of the paint they used on my car and they even replaced the license plate covers."
• "Also car was detailed and I have a new air freshener."
• "They also polished my car and tires, and gave me some merch, free of charge."
• "Returned the car washed, and with a goodie bag that included car freshener and cell phone mat and touch up paint."
• "And they will give you a freebie like coffee thermo cup a key chain a good smelling and shiny car!"
• "They gave me a goodie bag, extra paint for touch ups."

Cons:

• "The lady was very nice and negotiable. She gave me a discount at the end which almost covered the extra week that I had to keep the renters."