BCG AUTO Reviews Summary

Customer Service

Pros:

• "His exceptional communication and customer care, along with his team's expert skills, ensure complete satisfaction."
• "The owner is there on Sunday’s because he came within 10 minutes of my call to fill my tank and tow my car to his shop."
• "The employees make you feel welcomed and are friendly."
• "Customer service here is superb!"
• "Effie will explain and try to show you the problem."
• "Effie and his team were quickly able to figure out an elegant solution to safely lower my car to the ground, and within seconds my car was in the shop and being worked on by team."
• "Effie, I appreciate your patience and prompt service."

Cons:

• "So, to summarize, overcharged me for works that they didn’t do, did the work they did so wrong that it caused serious issues and huge risks."
• "A car that goes back and forth so many times as mine did giving Elf a chance to finally fix the problems and a mechanic 'never see' a old leaking that could result on my car getting on fire with my 5 years old inside is unacceptable!"
• "This shop is scam. They will break things to get additional charge during inspection."
• "SCAM !!!HEADACHE FROM DAY ONE TILL NOW !!"
• "Complete scam, will never come back again."
• "It's pretty sad when you ask for the mechanic to check your car because something doesn't sound right and he recommends tire change."

Quality of Work

Pros:

• "Great results, great prices."
• "They get the job done right!"
• "Service, efficiency and the work done are all 100%."
• "Very experienced and accurate diagnostician!"
• "The repair was done quickly, and I had a pleasant experience overall."
• "Effie was able to identified the source of the oil leak quickly and fixed the problem right away."
• "Effie immediately figured out what the issue was within an hour, fixed it the same day, and kept me informed throughout the entire process."

Cons:

• "Water leak was very stressful."
• "And the door that window regulator was fixed leaked when rained."
• "Finally leaking is fixed in other shop."
• "These people didn’t seal the engine right and it wasn’t burning oil, it was leaking."
• "Then we took the head off and to our surprise we could see that half of the works that I was charged for were simply not done."

Price and Value

Pros:

• "He was able to find a new radiator on the Sunday of a holiday weekend and replace it for a completely reasonable rate."
• "Good prices."
• "I was pleasantly surprised with great price, professionalism, and prompt response of their staff."
• "Outstanding customer service and a great price."
• "His prices are reasonable."
• "Prices are very very reasonable."
• "They were very reasonable price wise and gave me an amazing deal."

Cons:

• "But here we go he’s gonna try justifying as he always do and never recognizing his mistakes."
• "I paid extra money and time."
• "They're reasonable, but not cheap."

Honesty and Integrity

Pros:

• "Honorable, integrity are not words I know people associates with mechanics, but when you meet them as I have. You will not hesitate to keep going back as I have."
• "The owner is one of the most honest and friendly people I’ve ever met."
• "He is an excellent diagnostician, he and his staff do excellent work, he has fair prices and most of all he is honest."
• "Also, friendly, very fair, honest and minimizes unnecessary work."
• "This assured me that they were honest and were not trying to rip me off."
• "Effie runs a honest business which you can trust, that's hard to come by these days."
• "The owner is honest. He is never going to tell you that you need work done unless it’s absolutely necessary."

Cons:

• "But here we go he’s gonna try justifying as he always do and never recognizing his mistakes."
• "This shop is scam. They will break things to get additional charge during inspection."
• "Complete scam, will never come back again."
• "Don't trust anything they do. If you can't verify, pass."