"I had such an exceptional experience here that i had to share it. I had an issue with the installation of my dishwasher, I spoke with Franky in appliances and he took care of the issue."
"I really love home depot, I needed a champagne color aluminum blind, and the associate that was there in that particular department, told me not be discouraged, we will find them."
"I came in for an item that i found online and everyone was very great helping me find it, especially Alex and Alice, they were fantastic and gave my sister and I great customer service."
"Home Depot is essentially my family’s second home. This store may be absolutely nuts at times but when you have an issue, the staff/ managers are terrific."
"The store manager Tony was fantastic in working with me from start to finish...Not only did he solve the problem but set up drop off and return with no issue."
"The windows and door team led by the manager Kelsha at Home Depot Watching store are really helpful and diligent - way better than any other Home Depot Stores."
"One of my favorite Home Depots. I work for a contracting company and have been to many different Home Depots. At this particular location, the store seems to be continually kept clean, the staff is extremely helpful, and has great parking."
Cons:
"The wait here is crazy. The service is slow and very unprofessional."
"The staff seemed very unfriendly and uninterested in me and my needs to an extent."
"Very disappointed the South Plainfield Home Depot in the Union Home Depot are more helpful and for some reason I've been noticing that the front counter you got two individuals that always up there and they gave a lot of hard time to Latino customers I think they getting very racist."
"manager jonathan was very rude to me did not want to provide a supervisor or general managers phone number."
"Terrible customer service! Placed an online order to be delivered by the Watching store. Order was confirmed with a delivery date. When the delivery date arrived I called to make sure it would arrive and I was told the order was cancelled."
"Good luck if you need assistance or the staff to get anything for you. They are friendly/polite but won't actually do anything."
"HORRIBLE CUSTOMER SERVICE From the operation manager TONY."
Store Organization and Cleanliness
Pros:
"The store is well-organized, making it easy to find what you're looking for."
"This store was well organized, fully staffed with team members that were beyond helpful, knowledgeable with great attitudes."
"I usually like this store because it’s close to home, generally clean, well organized."
"One of the standout features of Home Depot is the vast selection of products available for purchase."
"The store regularly runs sales and promotions, and the prices are generally lower than other home improvement retailers."
"Another great thing about Home Depot is the knowledgeable and friendly customer service."
"This is by far the best home depot store in the tri-state area. Staff is always ready to help."
Cons:
"The store was a mess with debris, empty boxes, pieces of wood, etc. laying all over the place. A safety hazard."
"Don't go here for the plumbing section - horrible customer service for whoever was working there."
"None of the trees or the bins they were in were labeled."
"Very unsatisfied.... Couldn't get anyone to help me in the plumbing department but four employees stood at the checkout lane talking while knowing I needed help."
"Since covid this place has changed for the worse."
"Store inventory online is frequently outdated."
"The store was a mess with debris, empty boxes, pieces of wood, etc. laying all over the place."
Online and Phone Service
Pros:
"I received the best services ever from Herman in the electrical department."
"The pick up line was very organized and properly staffed with eager to help, professional employees."
"The staff are very friendly at the online pick up counter and delivering curbside orders."
"With the new App, it's easier than ever to find what you need."
"Very great and organized parking available with free technical advise when needed."
"Fast service at the register and helpful workers."
"Always have what I need."
Cons:
"If you order online for pickup. Expect to get it a day or two later."
"On the phone for 43 minutes (2 phone calls) and couldn't get through to the rental dept."
"Like other reviewers have stated, if I could give this place negative stars I could. No one answers the phone unless you let it ring for three or four minutes."
"I had an online order for six bags of Milorganite to be delivered to my home (6 miles away). It was delivered to some random address because the drivers apparently don't use GPS for deliveries."
"This is prolly the worst Home Depot ever. Good luck if you place an order for pick up at this place."
"Never do Curbside pickup at this location."
"Don’t order delivery!! 1k $ delivery we never received!"