bgf Bobby Q's Jus Like Mama's Reviews Summary

Customer Service

Pros:

• "Very good food & excellent customer service given by Ashley."
• "Our waitress Heather, was amazing and she was very attentive (she should get a raise lol) and the manager was very nice as well!"
• "Jaina the waitress was very sweet and professional."
• "The staff provides great customer service and they are always a pleasure to talk to."
• "The staff there are amazingly warm, caring, and attentive."
• "Definitely great customer service."
• "Super friendly and helpful woman behind the counter."

Cons:

• "Once we received the menu I realized the situation along with no liquor. We ordered and once our juices/soda came we never saw anyone for over 35 minutes."
• "Horrible customer service. I came in at 9pm. They greeted me with an attitude."
• "I call the restaurant to let them know I was unsatisfied & their only reply was 'I’ll let the manager know.'"
• "Stay away from this place, they should be closed. I ordered chicken and waffles, when I opened the container the chicken looked and smelled good, but as soon as I took a bite it was not cooked at all."
• "First of all, they got one of my orders wrong."
• "The owner or whoever he is asks am I going to pay him double."
• "These 'folks' almost ruined Thanksgiving!"

Food Quality

Pros:

• "The fish was tasty and it was also smaller pieces."
• "I could eat here every day and never get bored of the deliciousness. Juicy chicken, mac and cheese spot-on, yams to die for!"
• "The Fish and shrimp was cooked to perfection."
• "The jerk turkey wings was on fire 🔥 The mac and cheese was tasty, the fish and pulled pork well seasoned."
• "The food was Fresh, Flavorful and Filling!"
• "The fish was cooked to order and had flavor. It was delicious."
• "The food is delicious authentic tasting soul food."

Cons:

• "The lobster Mac and cheese made me nauseous and I am not allergic too seafood."
• "The food does not taste like mama’s at all."
• "If the food was great I wouldn't mind the price point, but to be expensive and flavorless is ridiculous."
• "Complete waste of money except for the carrot cake and red velvet cake."
• "There was no seasoning in the fried fish batter."
• "The mac and cheese...not even God could make it taste better. It was so horrible that it ruined my meal completely."
• "Love the server but the food is horrible. Fried fish no flavor with the texture of mashed potatoes."

Value for Money

Pros:

• "The price of the food was reasonable, too."
• "The portion size was good. They don't skimp on food."
• "The prices are reasonable too."
• "Food is good, pricing isn't to bad. The only feedback I have is why charge for cornbread when someone is buying a platter."
• "Portions are generous."
• "The portion size was enjoy for two."
• "Every single one of their portions is huge and we love it!"

Cons:

• "Small portions for the price."
• "The $10 sides were not portioned enough for the price."
• "Very disappointing spending $70.00 and was not pleased did not eat the food once home to the trash can it went."
• "The portions of the side items are very small and the prices are expensive."
• "The sides can definitely be more packed on the plate than it was for the price."
• "Price is way too high to be serving this mess."
• "Food was terrible I ordered the potato salad and it was bland and potatoes was hard I also ordered the shrimp not enough for the price."

Ambiance & Atmosphere

Pros:

• "The restaurant has a casual, friendly atmosphere, and the staff is always attentive and welcoming."
• "The atmosphere and plates had an elite vibe."
• "The interior layout of the restaurant is unique."
• "The food is outstanding, the staff is friendly and attentive, and the atmosphere is warm and inviting."
• "Inside has seating and a juice bar as well!"
• "First Let me say the place is great and laid out well, very clean."
• "Safety protocols are great and staff are very helpful!"

Cons:

• "The parking situation is a bit sketchy in front of the restaurant."
• "The Decour is really nice but not consistent with good food."
• "Also serving me to eat in in a take container not good. Invest in a good plastic plate.good plastic.Also where is the bathroom ????"
• "The mashed potatoes came in a container and was very cold."
• "The sides are very small, the greens needs seasoning and to be cook longer."
• "The Mac and cheese was very Unseasoned and bland like hospital food, The Fried fish batter was not crispy and soggy!"
• "Collards were not good did not a southern taste."

Service Efficiency

Pros:

• "We were even given free desserts due to our long wait for a to-go order."
• "Bobby and team are the perfect remedy to getting the orders placed on time and making the event a success."
• "Customer service was on point: she called me twice when my order was ready."
• "The employee behind the counter patiently answered my questions and offered suggestions."
• "The owner, Bobby, is attentive to his customers, which makes the experience at the restaurant even more appealing."
• "The young lady behind the counter was super friendly and gave great advice."
• "The owner and his staff was very kind and generous."