"Jacob was so friendly from the second I met him for my consult I knew I’d be in good hands."
"Ariel is so talented! My hair looks amazing."
"Would definitely recommend Sidney if you’re looking to get your hair colored."
"Ronnie's expertise, artistry, and dedication to her clients are unparalleled."
"Stephanie is an amazing colorist."
"Kristin is great! Feels very knowledgeable and takes her time to make sure you know how your hair will look."
"Melissa lives up to the hype, a friend of mine recommended her and swore by her ability to cut, shape, and style hair."
Cons:
"I left there with the worst experience and will not be going back. For those that want a good experience where a hairstylist's ego doesn’t come into play don’t go to Lauren."
"Instead I left- alone- because Stephanie left before my hair was done getting blown out - with more brown than I walked in with."
"Spend $500 and have been crying over my hair all week."
"I asked for a certain type of appointment and the snooty young lady on the phone never booked it as she was supposed to and I didn’t find out until the very end after my colorist left - I was charged double what I had asked for - a whopping $500."
"But honestly it was the worst “highlight” I’ve ever received."
"I went in half way blonde and asked for a full head of highlights to go more blonde. I came out with almost black hair and weird highlights on one side of my head."
"The haircut was extremely underwhelming. My hair has no shape anymore and looks like it hasn’t been cut in months."
Salon Experience
Pros:
"The new space is beautiful and airy, the staff couldn’t be friendlier."
"Great staff! I’ll be back."
"I’ve never identified as a hot girl until I started seeing Olya 2 years ago!!"
"First time at IGK and plan on coming back."
"This place is worth the hype! It’s so beautiful inside, exactly what you would expect in a NYC salon, and the hospitality is amazing."
"Salon is very clean and inviting. Good vibes."
"The salon is wonderful and even during these times feels very clean and safe!"
Cons:
"I arrived and the salon was overbooked despite having an appointment. When I was asked to reschedule, I never heard back. Terrible customer service."
"The lady was not even remotely apologetic and was rude."
"I felt scammed and led on by false reviews, severely over priced services and hashtags that turned out to be completely untrue."
"Something is off with these reviews. All 5 stars? No way. This place is a disaster."
"They washed my hair with something that had a strong smell I could even breath and was burnin."
"First the music is so loud and bad. Second the lighting inside is so bad the colorists actually have to take you outside to see the real color."
"This review is regarding the terrible customer service from the receptionist."
Customer Service and Satisfaction
Pros:
"10000% recommend!"
"Will definitely be back"
"Highly recommend her!"
"I loved my experience and will be back!"
"Can’t wait to go back and send my sister & friends!"
"I look forward to many more visits!"
"I’m DEF going back."
Cons:
"To top it off I was charged $489.00 PLUS tip- which I sadly didn’t pay."
"I didn’t have a chance to leave tips, since they accepted only cash for tips, and nobody told me about it."
"I’m convinced these reviews below aren’t legitimate."
"Weirdest part, they kept having to take me outside to see the color because their lighting inside the salon is so bad- can this place be real?"
"Product that i ordered is of such low quality I cannot even use it, terrible customer service, no telephone contact, they are not responding to requests for returns!"
"For $500, you’d better get stellar service, champagne, a message, a gorgeous hair color AND style and feel like you just dropped over a days pay."
"Walk don’t run to Sarah for all your blonde needs… she truly worked magic on my hair that needed some major TLC."