"The staff is also incredibly kind, accommodating, and flexible given my hectic schedule."
"Gracey did a fantastic job! My hair transformation was incredible!"
"Christine at the front desk was so helpful (and has neat colored hair) and it’s right in midtown - so easy to get to right near the subway."
"Gabriel is a skilled artist and a pleasure to spend time with."
"Katie, the stylist, was an absolute gem! She took time to ensure my daughter was comfortable with the length and style."
"Everyone on staff made my daughter feel very special with her new look!"
Cons:
"What Timothy did left a very bad impression of his business practice and ethics."
"The hair cut was so bad she had to call in another stylist because she wasn't capable of following the multiple reference photos I provided."
"Definitely go here if you want to waste your money and have them screw up your hair and waste your time."
"When they washed out my hair I had half of my extensions fall out and they also refused to tape them back in which is really weird!"
"The hairdressers are good, the receptionist must learn her job or they will lose clients."
"Instead of correcting the problem, it became worse as they did not eliminate the marks."
"AVOID THIS PLACE LIKE THE PLAGUE."
Salon Environment
Pros:
"The new salon is beautiful, big, and so clean."
"Timothy and David have always created a welcoming professional atmosphere sprinkled with laughs and tons of smiles."
"The salon is always buzzing with vibrant clientele."
"The salon is cute and conveniently located."
"The salon itself is small, but has a really nice and clean atmosphere."
"The Hell's Kitchen location is super convenient to a bunch of subway lines."
"It’s a lovely, unpretentious salon in a beautiful new space."
Cons:
"Unprofessional !!! Stay away."
"The owner attacked me verbally by saying: you came with orange hair. we fixed it."
"They left dye on my ears and forehead not the best of experience."
"I think it's one of the worst salons in New York."
"After spending 7 hours in this hair dye process, I left the salon $300 short with fried, string cheese, hair."
"It’s like she didn’t even hear me because by the time I left my ears were inflamed, red, and throbbing."
"When I ask for additional clarification they had me speak to the manager who started to talk down to me before a verbal confrontation began."
Value and Pricing
Pros:
"And the products that they use are by far the best."
"Prices you can't beat for the services you are getting!"
"For their skills and attention to detail, the haircut price is completely reasonable."
"I’ve been coming to this place for at least 8 years and absolutely love it!! It’s clean, professional, always on time."
"Always such a fun, upbeat, and comfortable environment!"
"Everyone is professional, accommodating and most importantly, very nice."
"The entire staff is friendly and knowledgeable."
Cons:
"Got me in for root touch up and my roots and hair were 2 different colors, had to come back 2 days later for them to fix and they wanted to charge me more!"
"BEWARE! Actual price twice as much as quote after in-person consultation, and charged 100+ for a three-minute trimming after I clearly said no!"
"I called to get an appointment for a Hair Toner and I ask about the price by phone and he said it is $96. so when I came and done with my hair, he charged me over $150."
"I went there first thing they told me after checking my hair they gonna charge me 350$ for balayage, but I ended up paying 600$ for the worst color they did."
"I've been calling to speak with a manager for 3 weeks now, including on days the staff said he'd be in. Somehow he never is, and has never returned my calls."
"The process was done incorrectly as the paper foil moved thus leaving marks in my hair."
"I asked for the caramel brown balayage and look what I got in result."