Scott J. Aveda Salon Upper West Side Reviews Summary

Stylist Expertise

Pros:

• "Valbona is an expert in color. Really an artist."
• "Have been using same person for years as I trust her and she knows my hair and style."
• "I’ve been going to Michael for my single process for years now and he is simply the best!"
• "She always listens to my exact needs and uses her quality skill and expertise to deliver desired results."
• "He is so amazing and talented."
• "Mikaela, was absolutely brilliant. My hair isn't easy and there's lots of it, but she gave me the exact cut I was looking for on the 1st try."
• "Lyndon is the best stylist I’ve ever worked with, and I recommend him to everyone I know!"

Cons:

• "She ruined my hair and gave me the worst haircut I have ever received."
• "Aviva rushed to cut the hair literally within 10 minutes and completely RUINED it by cutting a chunky layer."
• "Poor service, the transition from dark to light was the worst I ever seen."
• "The fade was crude and amateur at best."
• "So disrespectful… they left the dye all over my face and the stylist didn’t even check if the color was right."
• "The cut was very quick and the stylist went straight into blow drying with a round brush, which is why I didn’t notice the issues until I got home and styled my hair myself."
• "She cut the back of my hair very close and left the sides long. Not even close to looking even."

Customer Service

Pros:

• "Great service, my hair looks gorgeous, reasonable price for this area!"
• "All the staff were friendly and the price was very reasonable."
• "Since writing this review, I have been contacted by the general manager to see how they could make everything right."
• "UPDATE: a representative from the salon has since reached out to me, and offered several solutions."
• "Everyone here is super knowledgeable and the staff is very kind."
• "The salon is friendly and always buzzing - a very popular venue on Columbus and 72nd."
• "Everyone in the salon was super nice and professional. I was blown away by their Covid precautions."

Cons:

• "As I was checking out, crying, the front desk staff had to call to check to make sure they weren’t going to UP charge me for the complementary 'fixer' haircut."
• "I brought up the pricing information and the front desk person glibly responded, 'Good to know!'"
• "When I complained to the manager, they offered to let me use their blow dryer so I can blow dry my hair MYSELF. Ridiculous."
• "This place is an arrogant sham and I would stay far away from us because if this was the treatment I got before going into the salon, I can only imagine if they did a bad job how unsupportive they would be of it.......buyer beware!!!"
• "Then Romeo proceeds to tell me we have rules I can’t see you and walks away with a total lack of regard or customer service."
• "Why this was so difficult and she was super rude to me was beyond me and she ended the call by saying sorry she cannot they cannot accommodate me anymore and they don’t want my business."
• "The check-in was H•O•R•R•I•B•L•E."

Pricing

Pros:

• "For an amazing blow dry, you pay $45, not bad!"
• "The assistants and salon staff are lovely and accommodating, booking via text is super easy."
• "Great prices, Bree is a great stylist."
• "The price for a haircut is very reasonable and Aveda is famous for their coloring, which may be sooner rather than later for me!"
• "The prices are very reasonable for the quality."
• "Salon is clean, modern and lovely."
• "The salon itself is clean and the overall atmosphere is inviting."

Cons:

• "Paid ~$250 for highlights to fade in a few days! :("
• "Too expensive!! This was the first time a salon asked money for blowdry after hair color."
• "When I later asked closer to departure I found out that they charge a blowout fee of $65 as well as $45 for the two simple french braid."
• "Extremely disappointed, paying so much."
• "Awful haircut and Bad experience resolved by an understanding manager who refunded 83 out of 99 charged for the ruining of my hair."
• "You can find cheaper haircuts in the city I am sure."
• "Last time I came here I got a haircut from Michael and it was worse than if I had tried to do it myself at home with kitchen scissors."