"Brianne is super talented, meticulous, and made me feel relaxed and fabulous."
"Emily was fantastic. She was very knowledgeable and so confident about what we were going to do that I trusted her completely."
"Lily was very meticulous and thorough... When she was done, my hair was super blonde!"
"This was really one of the best hair cuts I've had in a LONG time and my hair really looked fabulous when my stylist was finished."
"Eric had a real conversation with me about what I wanted and what was the best way to go about creating the look I was interested in achieving."
"Andrea sat with me before my appointment and communicated how she would cut/color my hair, and the results were exactly as we discussed."
"Mark took the time to listen to exactly what I wanted and the end result was beyond my expectations."
Cons:
"Please don't go if you care about your hair!"
"Never going back here again. Not sure why they have so many good reviews."
"Did not appreciate how the receptionist make me feel bad for calling about a bad experience."
"Extremely disappointing and a complete waste of money."
"The layers are the most botched job I have ever seen."
"I feel like I paid for a treatment I didn’t actually receive, and if the “deep conditioning” was just a conditioner, some transparency would’ve been nice…"
"I have never had such a terrible haircut in my entire life."
Customer Service and Salon Atmosphere
Pros:
"This is definitely going to be my go-to salon from now on!"
"Safe to say I will never be going to another salon again. Shampoo Ave B 5ever."
"Great salon and amazing staff! everyone is so nice and friendly :)"
"The staff at Shampoo Avenue B are great and I always leave very happy with my haircut!"
"It was a bonus that I got a glass of wine while I was in the chair 🤣"
"Professional and knowledgeable stylist, super friendly reception and assistance staff offered my a drink and took my jacket."
"The salon itself is great and has a very relaxed atmosphere, complete with a complementary glass of wine."
Cons:
"Instead of the salon recognizing the bad service I was receiving, hearing my thoughts, and offering me any sort of understanding, I paid full price for my haircut."
"When I arrived, I wasn't greeted by smiles or friendly service."
"I spoke with a man who identified himself as Joe on the phone. He was very unprofessional and rude."
"There was some confusion/grey area with pricing, they overcharged me."
"On top of a terrible hair job, this whole experience feels like a big scam."
"When I went to pay, I asked if I could use the $20 for 40 deal on Yelp and the woman ringing me up said I could... I get a call from the salon that they mistakenly allowed me to use it and they are now charging me for the full amount."
"Paying $600 for such dissatisfaction and mistreatment is unacceptable."
Salon Cleanliness and Amenities
Pros:
"The neck massage I received as I got my hair washed was certainly unexpected but not complaining."
"Masks were optional which made me a little nervous, but some people did have them on."
"The experience is great— of course being in LES contributes to it, but also their space is clean without feeling snobby or stuffy."
"The salon itself is clean, fun, and friendly."
"Although the salon was definitely busy, everyone I interacted with was friendly and professional."
"The shampoo products that they used on my hair are high-quality and have an amazing scent."
"The salon itself has a laid back vibe but always feels super clean."
Cons:
"Would give them less than a star if I could. My friend went in there yesterday and they messed up her hair color despite her showing them a reference photo."
"They then proceeded to dye it purple because they didn't know how to fix it... After DESTROYING someone's hair, you'd think they'd at least comp it."
"Went to Jennifer to get blonde highlights and I left with chunks of brown and a dark hole in the back of my head."
"The girl was friendly but she burnt my hair and charged me 550 for such a wack job."
"I am on my way to a new salon to have it be fixed because it is just too harsh to look at."
"Possibly the worst part of my entire experience was that other stylists, the receptionist, everyone in there saw the train wreck that was happening around my head and no one said, did, or offered anything."
"They didn’t make any efforts to make amends for their mistake whatsoever and the manager said to me 'that’s life' as a response to my confusion why I’m out an extra $20 for trying to use a coupon they put up on Yelp."