"Anjeza is amazing!! She has such a deep understanding of her craft."
"Nicole Cordoba is the ultimate balayage queen!"
"Samantha Nicolosi is truly one of the bests and I couldn't be happier to have her back in NYC."
"Rowan is so smart and knowledgeable and listened to what I was looking for."
"Catherine is amazing at explaining the plan and even better at executing."
"She’s an experienced hairstylist who somehow knew exactly what I wanted."
Cons:
"I wouldn’t go again."
"Pretty frustrating to say the least. I am only in New York for 1 week and now I’m needing to find another salon with availability this late into it."
"Got a pretty mediocre cut from Antonio that wasn’t really worth the $100+."
"Came out with burnt, damaged hair, darker than I have been in a long time because she says she left the toner on too long."
"She ended up giving me a full blown haircut, adding all these layers that I did NOT ask for or want or need."
"Horrible time management issues...I don’t see how that can work in long term since the clients have schedules as well."
"I will never go to Fox & Jane again because of this customer experience."
Salon Atmosphere
Pros:
"This place feels luxurious from the moment you walk in."
"The environment is pristine and aesthetic."
"It’s a beautiful space."
"This place is super cute and clean, and everyone who worked there was super nice."
"The salon was clean and professional, following the Covid-19 regulations."
"The salon is always upbeat and extremely clean."
"The salon itself is gorgeous, clean, and full of stylist who all have great hair."
Cons:
"Also the tipping is out of control here - the suggested tips on the machine are really crazy."
"I’m sometimes offered water or coffee while I wait, sometimes not — depends on how busy they are."
"But I was made to wait til 11:40 to actually start my appointment."
"Horrible time management issues, first I book online according to their availability then the stylist gets in touch saying she’s double booked."
"When I asked for a refund for the $50 dusting they refused but they did acknowledge that a dusting should have just been a trim of the ends."
"Only thing I would say is the pricing, changed as you get to salon but Silvia was kind enough to talk about price."
"Super disappointed to spend $420 for damaged and dark hair."
Customer Service
Pros:
"Highly recommend."
"From the ease of making an appointment (complete with recommendations) to the consultation -- you get a lovely thorough meeting before you do anything else."
"Can’t wait to go back!"
"I will definitely be back :)"
"Everyone there is very friendly and professional. I highly recommend."
"The staff was so friendly and I loved the atmosphere."
"Everyone is so friendly & I always leave with new hair that I love!"