Wendy's Reviews Summary

Customer Service

Pros:

• "Probably one of the best Wendy’s I’ve been to and best service in this area for fast food."
• "Courteous service and the food (Ordered the Crispy Chicken Wrap) was Great; Perfectly prepared!"
• "The staff is usually very accommodating."
• "These staffers deserve a raise. Wendy's please recognize and do something special for this group of employees they truly deserve it."
• "I was greeted by a very professional and helpful staff member named Antwane who guided me on how to utilize the Wendy's App."
• "The manager, Nick, was very friendly. You can tell that his attitude has an impact on his employees."
• "We have been through the drive-thru twice in the past few weeks. Not only was the girl taking our order very nice (both visits), but the young man who gave us our food went out of his way to ask if we wanted sour cream or any extra toppings for our potatoes."

Cons:

• "The girl that was also taking my order was very rude and disrespectful."
• "The staff in the afternoon are beyond ghetto..the food order was incorrect & the staff were not willing to resolve it..the saving grace was the Manager Antwan who was polite & apologetic."
• "The employees and managers Jamere so unprofessional and disrespectful."
• "Staff overworked, and rude to bat. Cashier had attitude and didn’t even get my cup after I ordered, and walked away ignoring me."
• "The person at the window who I thought to be the manager had no customer service told me that he couldn't help me and was just rude the whole time."
• "This Wendy's has the worst customer service in the area."
• "I went to order food, customer service is horrible however, mgmt tried to resolve the issue but it's too late."

Food Quality

Pros:

• "This Wendy’s was so yummy. The food was hot. The strawberry 🍓 lemonade was super sweet and chilled, like I love it. And the workers got our order correct."
• "Love the food and even the service most of the time... just wish they could get with 'other competition' with servicing long lines... get out there!!! take orders and money - leave the food for the window :)"
• "The food is usually good - hot and fresh."
• "Thank you for preparing us the fresh and delicious Wendy’s New Orange Dreamsicle Frosty."
• "The fries were fantastic."
• "I think giving them the extra chance was worth it because they really made sure the food was good and I was happy in the end."
• "If you like Wendy's menu this is an ideal pickup or dining location. Very clean and well kept establishment."

Cons:

• "Smaller portions vs other Wendy's, food was room temp/seemed old."
• "There was an alive ant in my salad."
• "All the lettuce at the bottom was brown, and the chopped tomato was mushy."
• "My husband's burger was raw in the middle."
• "Half the time I go there they have terrible quality food."
• "The food is terrible, raw and cold."
• "Let's just say this place made me quit fast food. The food was horrible from the mushy old tomatoes on my chicken sandwich to the burned fries even the coke was weak."

Cleanliness

Pros:

• "The store is clean, as is the bathroom (ladies)."
• "It was okay. Bright and basically clean. There was no ice in the one beverage machine that was working. Restroom was clean. I would return if in the area."
• "Decent on drive thru speed, clean inside."