"Excellent and fast service at the kiosk! Jessica brought our food and served it with a smile!!"
"Service continues to be great and food always comes out hot and fresh."
"Quick service, when another guest wouldn't pull out of the drive thru, our payment was processed and our food was brought our anyways."
"The staff was very polite. Even at two in the morning."
"Tonight was smooth drive thru with great customer service 👍"
"The service is fast, friendly and price is reasonable."
"They were very friendly and super quick with taking our order and bringing it out."
Cons:
"Idk if the food is good or not the service is horrible the fat boy manager working at 240 am on Sat night is such a disaster."
"Owner doesn't have accountability for staff or food leaving this place."
"its unacceptable that i need to repeat my order 5 times just for one person to understand it."
"The service sucks big time couldn't get the order right first, second and third time horrible."
"Terrible experience the girl that took our orders was so rude and inconsiderate she only heard half my order so half the food came... it was absolutely terrible."
"The man we were getting our order from was very rude bad customer service."
"Waited forever no one came to help or responded eventually just ended up leaving."
Food Quality
Pros:
"Shake, slushy & cherry lemonade was perfect for this hot weather."
"I had a chilli dog it was sooo good my daughter ordered onion rings we both loved them her husband got philly cheese steak he was amazed on how good it was a so big he has never been to sonic he wants to go again."
"The Reeses pieces blast was as tasty as ever though!"
"Food is always good, especially the tots and shakes."
"The food here is always cooked to order every time I have come and the famous corndogs do not disappoint."
"Their popcorn chicken pieces are also pretty good."
"Everything was hot and fresh. Service was pretty quick, even with a decent size line waiting in the drive-thru."
Cons:
"This was the most disgusting Sonic I have ever eaten at."
"The first meal literally tasted like it came out of the refrigerator."
"Sandwiches were not up to expectations and they were very dry."
"Food was COLD and the portions were sized for a child."
"These were nearly inedible. They were somehow dry, the cheese on the inside was tough."
"The popcorn chicken was like 90% batter."
"Food is really bad. Dry processed chicken in way too much batter."
Order Accuracy
Pros:
"Had a big order and they got it all right the first time."
"I only had to wait about two to three minutes they are fast efficient and my order was correct."
"The order was correct on the screen the first time even though we changed it during the order."
"A young man on Roller Blades brought our order."
"The server was kind and verified our order."
"Love the menu, easy to order from the pull up menu/order. Food was super good. My first time here and it all went so smooth. No issues."
"I find this place excellent for fast food and I always get what I order."
Cons:
"They have about over ten people working in there and they can’t get my order right when I paid for it."
"Then, I get home with my food and find that after all that effort, they hadn’t even gotten my order correct and I had to pick bits of onion off my burger, as I have a intolerance to onions."
"Ordered a Cheeseburger, Coke, 2 cheese fries, 1 chili cheese fry... got 1 cheese fry and 2 chili cheese fries."
"I will never come back here served everyone else canceled out our order and then we had to re order."
"Both times I went to the drive through looking to order a sonic blast and I was told they are 'not doing ice cream right now.'"
"I waited for 45 mins for my food to come out completely incorrect, a whole different order."
"More often than not I arrive home to find something missing or even the wrong item."
Facility and Accessibility
Pros:
"Sonic is nice to go to because you can go to the drive thru or just pull up in a parking spot, order, they bring it right out to you and eat right there in your car."
"I like that they have single person facilities but the doors are quite heavy and despite being handicapped accessible."
"The location is hard to get out of, but the food and service are fine."
"Great place to visit with the family."
"Fast service & very convenient. This was the best sonic ive came to thus far, except there isnt a drive thur but thats fine !"
"Short wait. Pleasant staff and the food is delicious for fast food."
"First time going to Sonic and I can say that this place did not disappoint."
Cons:
"UPDATE: we have went there multiple times and the stalls are always closed."
"The bathroom door on one side does not lock but conveniently enough there’s a big rock you can put behind it to try to slow somebody down from just barging in."
"We noticed that quite a few of the order screens are out of order."
"Why didn’t they disable carhop service in the app?"
"Parking lot look like it belonged somewhere in the Bronx. It smelled and garbage all over."
"All the stalls are useless, because they will MAKE you go to drive thru! to pick up your food!"
"Food is great, but much of the tech wasn't working."