Wendy's Reviews Summary

Customer Service

Pros:

• "The people in the morning are amazing especially the Spanish lady who works taking drive thru orders in the morning time she's always very happy."
• "I was greeted with a smile."
• "Staff is friendly and fast."
• "The staff is friendly and the bathrooms were clean as well and the food is great, fresh and hot."
• "The team was streamlined and working very effectively to handle each customer."
• "The people they are very nice Mike is a great great manager he is also a kind and loving person to the customers."
• "The staff was great they were friendly and funny dealt with my order very well and although there was one confusion it got resolved quickly and efficiently!"

Cons:

• "Especially when I handed the girl a $20 bill for a $10 meal and get no change back."
• "The manager Reynaldo is extremely unprofessional and rude."
• "The window clerk was rude and mandated that i made the line even though i placed my order for carryout which made no sense."
• "The manager was very unprofessional, yelling at the staff in front of customers."
• "The worker who brought my food outside to me had a bad attitude."
• "We ordered from the drive thru and my husband needed to use the restroom. He kindly asked the lady if he could use the restroom after we just made a purchase and she rudely snapped on him and we don't appreciate that treatment."
• "Tonight I encountered a manager named Jennis who grilled a window employee in front of me for making a simple mistake."

Order Accuracy

Pros:

• "They never run out of condiments and napkins."
• "They got my order correct and even asked if I wanted cheese on my hamburger."
• "Food is always fresh and modifications are always correct. (98% of the time)"
• "I enjoyed eating the Son of Baconator there, the 4-Pieces of Chicken Nuggets, and my Coca-Cola."
• "Ordered a jr bacon 4 for $4.44 for lunch yesterday and everything was fresh!"
• "The quality of the product hasn't changed. The food is always freshly prepared at this particular establishment."
• "Food is consistently of decent fast food quality(meaning order correct fries not soggy or old etc)."

Cons:

• "Using the drive thru is usually a hit or miss experience. Chances of them missing an item of your order are very high."
• "They got my order wrong and charged me double."
• "they always put bacon when I ask please no bacon."
• "We ordered 6 bacon junior cheese burgers and all 6 came with no lettuce no bacon and no tomatoes."
• "This location is notorious for wrong orders missing items, incorrect items, sub par quality."
• "Drive through always messes up."
• "They got my order wrong and the girl at the window was with an attitude like it was my fault."

Value for Money

Pros:

• "Good value for the money with the $4.00 for 4, which they increased a little, so now its really almost $5 bucks."
• "The 4 for 4 is really good and they overall have good food and service."
• "Wendy's is always a great afternoon or evening treat for me... Can't beat that for only $6.06!"
• "Bro the sell so many burgers that when u get yours its super fresh and tasty."
• "There no beating Wendy's for a good quick meal at the right establishment."
• "The thing I love is it's seasoned very well so you dont have add a thing to it."
• "Love this Wendy's location it's close to the parkway ext 148 and public transportation."

Cons:

• "Last night I ordered Via Uber Eats 1 Crispy Fish Panko Sandwich that was extremely small and hard."
• "The worst French Fries that I have ever had in life to date."
• "Food was flavorless and missing ingredients."
• "I ordered the very popular 4 for 4, when I received it my French fries were cold and had no flavor, the chicken nuggets were too salty."
• "2 small French Fries that was really the kid size fries in which were cold, soggy and unsalted."
• "Usually the burgers at Wendy’s are delicious and warm, this was cold burnt and salty but not even edible."
• "I recieved fries that had been sitting for I don't even know how long."

Facility Cleanliness

Pros:

• "The staff is friendly and the bathrooms were clean as well and the food is great, fresh and hot."
• "Men's restroom is usually clean."
• "Clean, open space that's neatly maintained."
• "I’ve been here several times for lunch and dinner I’ve never seen it dirty."
• "The management team split, 1 manager handled the kitchen while the other cleaned the dining room and bathrooms."

Cons:

• "The only reason its not five stars is because the bathroom was pretty filthy."
• "starters the dining area looks grimy."
• "On Tuesday and/or Wednesday early evenings the tables are usually not kept clean."
• "Just went to this location to order and then find out all of their bathrooms are out of order."
• "The air conditioning was not on and the place was so hot that you're sweating to death just standing there waiting."

Service Speed

Pros:

• "In any case, the Drive-Thru line was pretty quick overall, and the Service was great too!"
• "Now that indoor dining is not quite set...the drive thru gets kind of hectic but its pretty fast."
• "I only waited a few minutes and then I had my food and made it back to the bus stop right before the bus arrived. Very convenient."

Cons:

• "This location is notorious for it line."
• "I waited in line to go through the drive through for an hour and a half."
• "Today Wendy's was terrible, the food took forever I sat in the drive thru for 14 minutes before being able to order."
• "We waited in line in a very long and slow drive thru and when we finally got to the window, it turns out they gave our order to the car ahead of us."
• "It is just taking too long due to covid-19 protocol.. I was in Wendy's for almost one half hour before my food was ready."
• "Whoever works the night shift for this drive thru needs to be fired because they are way too slow."
• "The worse place you can go to very very slow inside and out... just be prepared to wait no lest than 20 to 25 mins."

Food Quality

Pros:

• "The food is well tasting though, and the teas are better than McDonald's drinks."
• "As for the food, as always good."
• "The food is always hot. The customer service is always at its best."
• "The spicy nuggets are definitely bomb.com lol."
• "The quality of the product hasn't changed."
• "Food is always fresh and modifications are always correct. (98% of the time)"
• "The food's great and the service is ok."