Chick-fil-A Reviews Summary

Drive-Thru Efficiency

Pros:

• "The drive-thru was packed with cars but they have a system there that makes the line go super fast."
• "Drive thru line looked long, but it went super quick because of the efficient service."
• "Very professional staff, the drive-thru is well run, no delays, all the staff is very friendly definitely deserve a raise."
• "Long drive through line but I was glad they had two lines."
• "The employees have a such a great setup that it went by extremely quick."
• "Amazing service at the drive thru. Food was great. Outside table area was really clean."
• "Hands down the best In fast food service and this drive thru is unreal. Friendly staff, fast service, fresh hot food every single time."

Cons:

• "The actual drive thru and parking lots around the store are extremely crowded and hard to get around."
• "In addition the lines will go on for sometimes 20 minutes to even place your order in the drive thru."
• "5 drive thru lanes opened..no dine in.. 45 minute lines reaching back to Costco."
• "The line for the drive-thru and in store were extremely long."
• "The drive thru has 2 lines - imagine that, people are taking the time to get their food even if there were other options available."
• "Drive through lines are ridiculously long though. Even with the 2 ordering bays, it still gets backed up but that means the food is fresh and constantly moving so you know you're meal is hot."
• "The drive-thru line needs to be changed I waited very long and also I noticed road rage which isn't good."

Customer Service

Pros:

• "Some of the nicest people I've ever encountered in the fast food industry."
• "Store is spotless staff is courteous energy is great."
• "Very professional staff, the drive-thru is well run, no delays, all the staff is very friendly definitely deserve a raise."
• "Teterboro location staff.Is a+++++ The manager was so helpful."
• "The staff is great!"
• "Seriously just the absolute nicest staff ever."
• "The staff is always so friendly and helpful."

Cons:

• "This location slightly misses on the same stellar customer service seen elsewhere."
• "The only thing I didn't like they take so long behind the register you wait so long to get served.. beside that. The food was excellent"
• "They messed up my first order... they messed that up too."
• "The workers made me feel like they were doing ME a favor."
• "Service was slow. It's a bunch of teenagers working there and get spend a lot of time just talking to each other rather than customer service."
• "I'm giving it a 3 because the chicken sandwich is not up to standard as other locations especially in the south."
• "customer service here is pretty nice and polite but the food is kind of hit or miss and they are disorganized often when it is busy, and mistakes are frequent."

Food Quality

Pros:

• "The chicken itself was tender."
• "Great location, great courteous service, fast drive throughs, clean customer space, and great food!"
• "Their chicken sandwich always delivers; in my opinion the best hands down against the competition."
• "The chicken sandwich was fresh as well as the wake fries."
• "Food is delicious!"
• "The spicy breaded sandwich... the chicken was so moist, and the bread was so soft."
• "The food is delicious, always fresh and hot."

Cons:

• "I was very disappointed with their chicken nuggets. The size was extremely small compare to other fast food."
• "The chicken was dry the fries taste uhmm ok."
• "Chick fil a food is always good, but today I ordered a large fries and large soda, fries were half full and soda was all seltzer."
• "The chicken nuggets were some normal pieces with a handful of small pieces that had no meat in them."
• "The chic fil a sandwich is meh. I could take it or leave it."
• "Shoddy lettuce, tiny pickles, no other vegetables on their 'deluxe' sandwich."
• "The chicken was cold in the center almost as if they didn't microwave it all the way, so gross!"