Taco Bell Reviews Summary

Customer Service

Pros:

• "I would like to commend the general manager for providing contact details in every purchase."
• "The guy who took my families order was very nice polite and friendly."
• "John on the service counter provided exceptional service."
• "Very friendly staff on the speaker and in person at the window."
• "The associates were very friendly and professional."
• "The management and staff are very helpful and friendly and are always wearing a smile."
• "The employees were helpful in suggesting the best deals and went as far as carrying the food right to my table."

Cons:

• "The manager that is on duty today is extremely rude."
• "This location is disgusting, and needs to fire all current employees and hire some people who have general knowledge of customer service."
• "Food was excellent, customer service was quite rude!"
• "Numerous employees seemed very rude, had little to no customer service skills, very unprofessional."
• "I was called a liar by the manager on duty after asking for the 3 items I never received in my bag."
• "Condescending staff, terrible service."
• "Girl working at the window was very rude."

Food Quality

Pros:

• "The food was awesome."
• "Food was excellent, customer service was quite rude!"
• "The food was hot and very good!"
• "Best visit ever today (9/9/18)! ... They all were 100% perfect - visual, fullness and taste!"
• "All food we order was fresh and good"
• "The food is always hot and fresh."
• "Awesome delicious food. Love their crunchwraps and raspberry cream delight."

Cons:

• "The last several times I went there, I waited for 40 minutes in drive thru... I had diarrhea 2 hours later and the next morning."
• "Food quality had dropped. Taco shells brittle and stale. Chalupa tasted like odd pot roast. And the quesadilla was spicy despite ordering without sauce."
• "Food has become insanely over priced, almost 12 bucks for 2 Doritos locos and a crunch wrap, not even full after it."
• "This place has really gone downhill. Especially, the quality of the meat. The food is not prepared correctly constantly."
• "I went and ordered a crunch wrap and there was basically no meat in it at all."
• "Bruh. What happened. This location is normally so awesome but tonight was SO SAD. Not only has taco bell corporate raised the prices but this taco was extremely sad."
• "Only this is last time i went i did find a hair in my food that definitely wasn't mine."

Order Accuracy

Pros:

• "I had placed a rather big order through the drive-thru and normally they are spot on."
• "I’ll give this location 2 stars because the food comes as ordered."
• "Great place and has always gotten my order correct in the drive thru, good food."
• "Lovely time going tonight, we had a complicated order and made sure we got everything correct!"
• "They made everything I ordered fresh so the substitution was no problem."
• "I've never had an issue with my order."
• "Everything was always made fresh and tasted outstanding!!"

Cons:

• "Worst customer service. Messed up drive in order completely different order handed to us with beef items and when we went back to get it corrected they again messed up and gave only 1/2 the items."
• "Very poor take out order service. They skimp on beans, hardly there is beans."
• "Usually have no issues. Uses the app to order 2 grilled cheese burritos with steak yesterday and a chalupa. The chalupa was great, the burritos had no meat on them."
• "This taco bell litteraly has never gotten a single order right that we have ever gotten here."
• "Last 4 online orders they did not include any of the sauces in my order."
• "Ordered five burritos to go and was literally the opposite of what was asked."
• "I order the same thing every single time for breakfast and they always get it wrong even after multiple complaints."

Facility Cleanliness

Pros:

• "Their location, is convenient for me, the employees are friendly, the facility is welcoming, clean, the prices are average, and the food is good; so that's why, I run here to da border @ dis 🌮 Bell for my Mexican food."
• "This taco bell specifically is clean and contemporary and only one of 2 fast food place that I like to go in and eat at."
• "Really clean, great staff, super cordial and friendly, food was made to order."
• "Oh and the restaurant was very very clean!"

Cons:

• "I didn't give 5 stars only because the bathroom was kind of gross."
• "My son had to use the bathroom before we left. Ewww... napkins in the bowl of the urinal so he went to use the big toilet. 🤮 That was clogged with feces and napkins. He was horrified."
• "Never saw anyone come around and wipe any tables after someone left."