Arby's Reviews Summary

Category: Fast food restaurant

Address: 111 Brown St, East Stroudsburg, PA 18301, USA

Phone: +15704768970

Rating: 3.9
based on 138 reviews.

Food Quality

Pros:

  • "Brisket combo is a favorite with curly fries."
  • "Everything else was tasty and cooked to perfection!"
  • "Food was good and not a lot of people inside."
  • "The only thing that you need to eat at Arby's is the Turkey ranch sandwich with bacon it's delicious it's consistent and it is actually delicious no joke."
  • "OMG the gyro seasoned perfectly. The seasoning on the Reuben is delicious."
  • "The food is good and tastes fresh."
  • "Food was hot, delicious, well done. Staff was amazing. Customer service was on point."

Cons:

  • "It's fast food, it was horrible. I thought Arby's revamped the quality. I was wrong."
  • "The comercials lead you to believe the sandwich you order is as good as it is in the comercial which it ISN'T."
  • "Pork belly sandwich is nowhere close to what is presented in the Arby's commercial."
  • "It's not a roast beef sandwich, it tasted like bologna."
  • "The roll was hard, the roast beef was dry, the fries were cold."
  • "I ordered the briscuit and it was absolutely NOTHING like the picture."
  • "This food is absolutely horrible by the time you get home from the place their order out meal is absolutely saggy and wet."

Customer Service

Pros:

  • "They were kind to me and asked me how my day was going."
  • "The manager is a very nice woman and the atmosphere is great good laughs and great people."
  • "Keep up the good work, nice and clean place for a quick bite."
  • "The lady that took our order was sooo nice."
  • "The service was awesome, employees were friendly and full of good humour."
  • "Allan is outstanding. Shuffling between orders on the phone and walk in customers."
  • "The staff had their face masks on and were very pleasant."

Cons:

  • "Sat in line at the drive thru for over 20 minutes!"
  • "Horrible customer service went through the drive through and guy complained that we ordered too much food through the drive through that we'd have to come in."
  • "Server was scratching his scalp and playing with his hair then grabbed my food."
  • "Food was good but (drive thru) customer service stunk."
  • "Most rude service is a long time."
  • "Manager embarrassed me, when l asked about military discount, also long hair pony tail, swinging on the food, no net on hair, no mask, nasty attitude."
  • "They literally look like they're moving in slow motion and they speak to you like you're somehow inconveniencing their day."

Cleanliness & Safety

Pros:

  • "Its arbys people. Its not top cut beef. But its clean, the staff is kind and take pride in their job."
  • "Usually clean, fast service inside or through drive through."
  • "Very clean, updated and pleasant."
  • "They had a dedicated person wipe and clean the dining area."
  • "This Arby's is super clean and has quick, excellent service."
  • "Very clean, bathrooms were clean too. Staff was very quick, and I spent total of 3 minutes inside to get my food."
  • "The establishment was very clean which is nice, most fast food places I've gone to aren't to clean."

Cons:

  • "Food was good but I ate it cautiously. I would have liked to have seen the servers be more cautious since 2 out of 4 were not wearing their masks."
  • "Cleaning crew dumped hot mop water out of the drive through window twice causing soapy slick ice at the drive through."
  • "Horrible, horrible, horrible! I love Arby's food, but this place was just awful. Incredibly dirty...floors sticky, trash everywhere."
  • "The dining room is disgusting out of straws and black mold under the soda area floors and chairs are black."
  • "The bathroom was absolutely disgusting and when I warned one of the staff members of it they said they weren’t gonna clean it."
  • "The only reason I'm taking off two stars is because two male employees (both dirty blonde) have poor hygiene."
  • "When I pulled up to the drive through window, I was shocked to see absolutely NO protective gear (mask, gloves, etc) on the worker."

Value & Pricing

Pros:

  • "Got the 2 for $7 special. Either a chicken or roast beef with cheese."
  • "I like going there in between the hours of 1:00 and 3 when they have the discounts on the sandwiches and drinks."
  • "Take advantage of those coupons sign up for their promos via website promos keeps me coming back friendly staff and nice food to get after night out or long drive."
  • "I just went to Arby's for lunch and ordered ranch cup for my fries and ran out of ranch so I asked for more ranch and they didn't hit me up for more money like all the other fast food restaurant do!"

Cons:

  • "Used to go to this Arby’s often... I paid 50$ for 3 sandwiches. Due to their terminal error."
  • "Ordered 5 roast beef sandwiches and didn't ask for horsey or Arby sauce, so we ate five dry sandwiches."
  • "The price on the board states $6.59 for the Deluxe Wagyu burger, $7.59 for the Ranch Wagyu Burger respectfully. Check your receipt Arby's is charging one dollar more for each Burger."
  • "It had little roast beef and drenched in cheese."
  • "Then get home to find out my roast beef n melted cheddar was a slice of mlchedder cheese not the warm cheese sauce!"
  • "The cheese didn't even pretend to melt, and the honey mustard sauce is very messy and has little flavor."
  • "Ordered a beef and cheese sandwich and didn't even get cheese on it, was barely any meat."

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