Address: 111 Brown St, East Stroudsburg, PA 18301, USA
Phone: +15704768970
Rating: 3.9
based on 138 reviews.
Food Quality
Pros:
"Brisket combo is a favorite with curly fries."
"Everything else was tasty and cooked to perfection!"
"Food was good and not a lot of people inside."
"The only thing that you need to eat at Arby's is the Turkey ranch sandwich with bacon it's delicious it's consistent and it is actually delicious no joke."
"OMG the gyro seasoned perfectly. The seasoning on the Reuben is delicious."
"The food is good and tastes fresh."
"Food was hot, delicious, well done. Staff was amazing. Customer service was on point."
Cons:
"It's fast food, it was horrible. I thought Arby's revamped the quality. I was wrong."
"The comercials lead you to believe the sandwich you order is as good as it is in the comercial which it ISN'T."
"Pork belly sandwich is nowhere close to what is presented in the Arby's commercial."
"It's not a roast beef sandwich, it tasted like bologna."
"The roll was hard, the roast beef was dry, the fries were cold."
"I ordered the briscuit and it was absolutely NOTHING like the picture."
"This food is absolutely horrible by the time you get home from the place their order out meal is absolutely saggy and wet."
Customer Service
Pros:
"They were kind to me and asked me how my day was going."
"The manager is a very nice woman and the atmosphere is great good laughs and great people."
"Keep up the good work, nice and clean place for a quick bite."
"The lady that took our order was sooo nice."
"The service was awesome, employees were friendly and full of good humour."
"Allan is outstanding. Shuffling between orders on the phone and walk in customers."
"The staff had their face masks on and were very pleasant."
Cons:
"Sat in line at the drive thru for over 20 minutes!"
"Horrible customer service went through the drive through and guy complained that we ordered too much food through the drive through that we'd have to come in."
"Server was scratching his scalp and playing with his hair then grabbed my food."
"Food was good but (drive thru) customer service stunk."
"Most rude service is a long time."
"Manager embarrassed me, when l asked about military discount, also long hair pony tail, swinging on the food, no net on hair, no mask, nasty attitude."
"They literally look like they're moving in slow motion and they speak to you like you're somehow inconveniencing their day."
Cleanliness & Safety
Pros:
"Its arbys people. Its not top cut beef. But its clean, the staff is kind and take pride in their job."
"Usually clean, fast service inside or through drive through."
"Very clean, updated and pleasant."
"They had a dedicated person wipe and clean the dining area."
"This Arby's is super clean and has quick, excellent service."
"Very clean, bathrooms were clean too. Staff was very quick, and I spent total of 3 minutes inside to get my food."
"The establishment was very clean which is nice, most fast food places I've gone to aren't to clean."
Cons:
"Food was good but I ate it cautiously. I would have liked to have seen the servers be more cautious since 2 out of 4 were not wearing their masks."
"Cleaning crew dumped hot mop water out of the drive through window twice causing soapy slick ice at the drive through."
"Horrible, horrible, horrible! I love Arby's food, but this place was just awful. Incredibly dirty...floors sticky, trash everywhere."
"The dining room is disgusting out of straws and black mold under the soda area floors and chairs are black."
"The bathroom was absolutely disgusting and when I warned one of the staff members of it they said they weren’t gonna clean it."
"The only reason I'm taking off two stars is because two male employees (both dirty blonde) have poor hygiene."
"When I pulled up to the drive through window, I was shocked to see absolutely NO protective gear (mask, gloves, etc) on the worker."
Value & Pricing
Pros:
"Got the 2 for $7 special. Either a chicken or roast beef with cheese."
"I like going there in between the hours of 1:00 and 3 when they have the discounts on the sandwiches and drinks."
"Take advantage of those coupons sign up for their promos via website promos keeps me coming back friendly staff and nice food to get after night out or long drive."
"I just went to Arby's for lunch and ordered ranch cup for my fries and ran out of ranch so I asked for more ranch and they didn't hit me up for more money like all the other fast food restaurant do!"
Cons:
"Used to go to this Arby’s often... I paid 50$ for 3 sandwiches. Due to their terminal error."
"Ordered 5 roast beef sandwiches and didn't ask for horsey or Arby sauce, so we ate five dry sandwiches."
"The price on the board states $6.59 for the Deluxe Wagyu burger, $7.59 for the Ranch Wagyu Burger respectfully. Check your receipt Arby's is charging one dollar more for each Burger."
"It had little roast beef and drenched in cheese."
"Then get home to find out my roast beef n melted cheddar was a slice of mlchedder cheese not the warm cheese sauce!"
"The cheese didn't even pretend to melt, and the honey mustard sauce is very messy and has little flavor."
"Ordered a beef and cheese sandwich and didn't even get cheese on it, was barely any meat."