Taco Bell Reviews Summary

Customer Service

Pros:

• "Although I am only somewhat of a regular here, the staff seems to be consistently up beat and kind to me from the moment I walk in until they hand me my order."
• "This is all thanks to Malik. This man handled hoarders of people after the Eagle's game in Philly, and everything flowed seamlessly."
• "The staff were very helpful in assisting me with the delicious vegan options."
• "I love the attitudes of the late night crew here. They are very professional and willing to make sure that you get your orders and go."
• "The service is absolutely great, no problems at all with orders or politeness."
• "This location is very clean, including the bathrooms, and the staff are extremely friendly."
• "Best experience ever they need a tv show because the one girl in there is a god damn comedian."

Cons:

• "I stood there forever without even being acknowledged."
• "The employees treat the customers like complete garbage."
• "The whole entire staff was rude and very disrespectful to customers."
• "Service was deplorable."
• "Service was ok, but felt they could have been more attentive And less chatty amongst themselves."
• "She’ll throw the food over the counter she will look at us Uber Eats workers up-and-down give us smart remark and just be completely rude and nasty."
• "The staff was rude and probably the most incompetent I have ever seen at any establishment."

Food Quality

Pros:

• "This is the best Taco Bell establishment I have ever encountered! From the staff, to the FOOD to the restrooms!!!"
• "Finally a vegan option for fast food. This taco bell is excellent in quality and in atmosphere."
• "Over all though has to be one of the freshest ingredients out of all the Taco Bell’s I’ve ate at!"
• "The Mexican pizza looked beautiful."
• "Food was pretty good for a Taco Bell. All ingredients were fresh and tasted good."
• "Grilled steak tacos sans tomatoes is the go to for me."
• "The Fiesta potato Were delicious."

Cons:

• "The food was just nasty."
• "Didn’t like the burritos, too soft, too much liquid, so much so it dripped."
• "Ordered a grilled cheese burrito with steak and instead got a small burrito that was a third ground beef and rice, and the rest was a sloppy mess of cheese sauce and sour creme."
• "The food was cold."
• "Every single table in the restaurant was dirty and the food wasn't even that hot."
• "The nachos were disappointing. Small in size and small in quantity."
• "The tortillas were hard, they gave me two little containers of meat which was enough for only 6 tacos."

Cleanliness

Pros:

• "Additionally, it's wheelchair enterable location!!"
• "Place looks clean."
• "Clean place, clean restrooms, good service."
• "While it's fast food Mexican we all joke about, this is a clean location, with very friendly staffing."
• "The place is usually clean, this includes the bathroom."
• "Restaurant is small but clean."
• "This location is very clean, including the bathrooms, and the staff are extremely friendly."

Cons:

• "The restaurant was not as clean as it could have been."
• "Other than that store could be cleaner."
• "It's not exactly clean, and there are some interesting incidents I've witnessed here."
• "Not as clean as I expected, I had to clean my own table off."
• "This place might be the grossest Taco Bell I’ve ever been in."
• "Tables are not whip down the soda station is horrible with soda spill everywhere and sticky floor plus overflowing trash."
• "The cleanliness of the tables tops were filthy."

Efficiency

Pros:

• "I was able to get a customer order in time just before they closed!"
• "Good food, great service, and very fast too."
• "Quick, made to order, no complaints."
• "The line moved quickly, the food served almost instantly."
• "They always do an excellent/clean job making the food in my experience and they almost always have my order ready on time."
• "Great off peak hours."
• "The staff was still nice and trying to help everyone."

Cons:

• "Average wait time from ordering at the counter is around 40 minutes."
• "Late night they are absolutely slammed with online orders, I waited over 20 minutes for my burrito."
• "They need faster service every single time I go in there they're playing around in the back and you're stuck waiting for over 20 minutes or more."
• "When I inquired when my order will be ready, I was ignored and given nasty stares."
• "Standing here waiting for my food right now and i see one cook wiping her nose on her glove while preparing food."
• "The food is good; the service was a little on the slow side, but that's probably a staffing issue; the space is tiny."
• "20 MINUTES FOR A BURRITO ORDERED AHEAD ON THE APP! TERRIBLE SERVICE! NOT FAST FOOD AT ALL! SNAIL FOOD!"