Five Guys Reviews Summary

Staff and Service

Pros:

• "Shout out to Marvin super cool hard worker and all around cool guy."
• "The place was clean staff was friendly."
• "Service is quick."
• "The staff here moves fast and does the menu proud."
• "Mervin brings food to your table as soon as it's ready so you don't have to get it yourself. He is very amicable and goes above board to provide you great service!"
• "Wonderful, friendly employees, very clean and a number of people eating there."
• "The staff is courteous and usually pretty quick."

Cons:

• "The service sucks cause I had a milkshake made and the cup dropped and spilled and they continued to make my milkshake in the same cup and handed it to me."
• "The most unprofessional employee."
• "Staff didn't seem to care that there was an issue."
• "One of the staff was especially rude and discourteous."
• "Very rude and dishonest employee and manager encountered."
• "Poor customer service, employees ignore customers in the line to order and not organized in processing and delivering orders."
• "Employees constantly goofing off instead of giving customers the meal they paid for."

Food Quality

Pros:

• "Nothing. Not a damn thing in this world satisfies like burgers and fries."
• "The nicest people on the planet are here. Excellent burgers and french fries. Nothing is waiting, everything is made fresh to order."
• "These are some greasy, but delicious burgers and if you haven't tried the cheese and gravy fries... well your missing out."
• "Food tastes good as usual."
• "Delicious burgers and the new Coke machines along with the fries and peanuts make this place amazing!"
• "The little bacon burger was delicious!"
• "The burgers are so delicious and the unlimited toppings make it great."

Cons:

• "The burger was mangled, mashed, and a complete mess."
• "The food wasn't hot the burgers were mediocre."
• "The workers were doing their best but my order was completely wrong, the fries tasted terrible, and my friend didn't get her food."
• "The burger was both over cooked and dry and not hot."
• "The absolute worst burger I have ever had."
• "Burgers are overcooked, toppings are clunky, skimpy on lettuce, fake cheese, bread was cold, squishy, and inadequately sized."
• "The beef was burnt. A juicy beef pac wasted!!!"

Cleanliness and Atmosphere

Pros:

• "Exactly what you want out of a five guys! The location (even the bathroom!) is clean and right now you can sit inside though capacity is still limited."
• "This location was also very clean if I compare with the other Five Guys in Philadelphia."
• "Facilities are clean."
• "The place is kept very clean. Always nice going to this location."
• "It's clean, very friendly staff."
• "This is the cleanest Five Guys I’ve ever been to."
• "The service was great! The food was even better! The place was spotlessly clean! And the atmosphere for dining in was perfect!"

Cons:

• "The location was clearly very run down."
• "Sloppy atmosphere, half of the staff didn't know how to make the milkshake I was waiting 20 minutes for."
• "Loud-mouthed rude kids come in often to get fries."
• "Typical fast food burger joint. Good place for a quick bite, especially during the week. Cleanliness could use some improvement."
• "I thought the place was gross."
• "Felt like I was in a subway train station, dirty and rundown."
• "Yes it's five guys but its dirty and gross."

Value and Pricing

Pros:

• "Love this place its very High priced over $17 for burger, fries and shake.! Great burgers, fries and shakes! But for $17 I can get a nice steak or some seafood."
• "The burgers at 5 guys taste great. The option to get burgers in a lettuce wrap for those like me on a low-carb diet it well-appreciated."
• "Best place to get an AUTHENTIC, BOLD, TASTEFUL, NEVER FROZEN & FRESHLY made WELL DONE BEEF BURGER 😍!"
• "I pick up my order ($21.00 for a burger, fries, and a drink – totally worth every penny) and sat down at a table."
• "From the fast food chains that serve burgers, I think Five Guys has the best quality-quantity-price ratio."
• "Best burger joint in the country, next to In and Out Burger."
• "Five Guys' burgers and fries are consistently good. They have so much flavor."

Cons:

• "It was very expensive, but for Philly, it is probably just a little on the high side."
• "The 4, 5 stars are a joke. Don't believe it. Plus super expensive -- $10.50 for a double cheeseburger?!"
• "They charge extra for bacon wasn't like it was extra bacon or anything."
• "Love this place its very clean but they stack 50 lb. Potatoes in front of their counter and I seen bugs coming out of the bags."
• "Great Food!!! High Prices!!! Burger and Small fries $15 bucks!!!"
• "Five Guys is so overpriced for what you get."
• "This location was horrible. Food was way overpriced for the value."