Taco Bell Reviews Summary

Customer Service

Pros:

• "The employees there treat customers like they want to be treated."
• "They have much nicer workers there now the manager in the evening I believe his Name was Tommy. He was very nice and polite and friendly."
• "The employees are nice."
• "Everytime I come to the drive thru they're all so nice to me and so quick with my food."
• "This particular Taco Bell truly deserves 5 stars, and here's why: The restaurant is clean, the associates are very polite, service is fast, and it truly has a warm atmosphere."
• "Some of the ppl who work at this location take pride."
• "Very good Taco Bell with amazing employees and Strong management."

Cons:

• "Girl at the counter is super lazy and rude as all hell!!!"
• "Some of the employees are rude and lack customer service skills."
• "The workers attitude was very trash sounded like she was having a rough day."
• "Horrible service. The girl Tiffany was very rude when I called about having the wrong order and my items missing."
• "Staff was very rude they had a sign cash only but they didn't put it in a good spot."
• "I was in there today & i had horrile service."
• "Slow service = No service ignorant employees."

Food Quality

Pros:

• "The dorito Loco taco is a really good choice or chalupa is great but you can't go wrong with a crunch wrap Supreme with extra cheese sauce."
• "Food is good for fast food 'mexican'."
• "Their food is always fresh and hot."
• "food was fresh, and they weren't skimpy on the fixings."
• "Taco Bell is just soooo good there is nothing more to it."
• "Only fast food restaurant in North Philly that provides exceptional customer service and delicious food that is accurately what you order."
• "The new cantina menu is to die for oh my gosh who would have thought red cabbage tasted so good on a taco?!?!?!"

Cons:

• "Terrible experience. They got my order very wrong."
• "So today I went to buy the 12 hard tacos... they tried to scheme me from my money."
• "When we finally received our food we noticed items missing."
• "Crunchy tacos stuck to paper like glue !! Taco falls apart trying to pick off paper to eat ..from stuck taco a real mess and can't be held to eat....FIND A NEW WAY TO WRAP!!! A WAY TACO WONT STICK TO PAPER LIKE GLUE!!!"
• "They not only get my order wrong they tried to say I didn't pay for what I asked."
• "This place never gets your order right, the burritos always fall apart."
• "Food was old and stale."

Cleanliness

Pros:

• "Great location, usually kept clean here, orders are usually made correctly here shockingly."
• "It's Taco Bell! You either like it or you don't. I was here on Christmas Eve and the people working were so nice I couldn't believe it. That's what I remember about stopping there. It was clean as well."
• "Clean bathroom, clean dining room."
• "This location is pretty good. The store is clean, the staff is usually friendly and the drink machine usually never tastes bad."
• "The restaurant itself, while sparse in the publically available condiments/straws area, due to what I will suppose is sanitation efforts, was very clean and orderly."
• "As far as individual locations, this one is tidier than most not what I would call 100% clean but tidier than most."
• "This particular Taco Bell truly deserves 5 stars, and here's why: The restaurant is clean, the associates are very polite, service is fast, and it truly has a warm atmosphere."

Cons:

• "Every table was dirty and no one in there."
• "There was a homeless man that smelled like urine inside asking for money."
• "It's okay there it could be cleaner the bathroom could be nicer."
• "The location never opens on time and is always dirty."
• "Bathrooms nasty."
• "Also apparently 2 weeks in a row they lost the bathroom keys, so could not even wash hands, seriously, isn't that a health code violation..??"
• "They close early without notice, which is whatever, but then they'll just ignore you at the drive thru instead of getting on and telling you they decided to shut down early."

Service Efficiency

Pros:

• "Came by during halftime of a football game to grab a quick bite and take it back home."
• "The service was exceptional. There was a cashier/server-like man who worked there who was almost over the top willing to ensure that each customer was happy and comfortable."
• "Yesterday my car happened to break down in Drive-thru!... I would like to Thank Erica and her team for being very patient and helpful!!!"
• "We put an order in through DoorDash. (I'd like to mention that our driver was fantastic.)"
• "Usually fast unless they're swamped with under eats orders."
• "One thing I like about this location is the drive thru is open super late on the weekends."
• "This location used to be 24 hours I don't know if it's still is but I know it is definitely open late."

Cons:

• "Super mega slow service!!! a line of more than 15 cars, and people outside waiting in a bad mood."
• "Service is very tf slow! I always order online b4 work @6pm... Guess what time my mobile order is finally done? 6:20 now I'll be 25 mins late."
• "I'd give it negative if I could. 3rd time visiting this location. 3rd time I sat in a line of cars for over 10 mins. Tonight the line didn't move for 15 mins. I just pulled away. Never going back again."
• "They had a bunch of employees in the back but food was coming out at a snail's pace."
• "yo if you are not selling the dipping taco no more take it off your menu."
• "Store has no soda, ice tea only without ice."
• "Just came from there. Friend asked for sprite she said Sierra Mist."