McDonald's Reviews Summary

Customer Service

Pros:

• "A nice gentleman walked past window I asked him if you could please get me three creamers there was no creamers available he graciously went and looked for them he was so kind and so nice."
• "Because of this girl I will always come to this McDonald's."
• "It was very nice the girl who waited on me was very pleasant the manager on the front was very nice i wanted apple pie she said there would be a little wait i was fine with that she thanked me for being patient and rewarded me with an extra pie i thought that was so nice."
• "I had a great experience with the African American black guy whom perform great customer service."
• "The lady at the second drive-thru window... was also very pleasant and let me know very kindly that my food would be up shortly."
• "Efficient at taking my drive thru order and friendly when giving me my food."
• "The employees have always been nothing but sweet n upbeat."

Cons:

• "I feel as though I was discriminated against because there was clearly an operating mocha frappe machine, they just simply didn’t want to make me a drink."
• "The staff members are so rude when they talk to you and they talk about you in your face."
• "Morning time 07:35 AM - 08/12 when I am paying in the drive through window, MC delivery driver from MB (Martin Brower truck) trailer number 54105T, truck number 2649804 hit my car with a hand truck, made a scratch and they don’t want to fix it."
• "Totally disrespected by the bathroom cleaner."
• "The person at the window was on their phone talking and wasn't paying attention."
• "The manager on sight was very rude to all the employees."
• "They were very very very rude to other people."

Food Quality

Pros:

• "The food is fresh and it's good."
• "No matter how busy they are my order is always correct."
• "Sometimes the nuggets are extra crispy."
• "The Food Was Good and the Employees Were Since and So Was the Male Supervisor."
• "The food was very good-- sausage egg and cheese, and hash browns. Tasty."
• "Great service and perfect fries!"
• "Good fast service, I got 6 burgers and 3 sets of fries different sizes(order was for multiple people)and everything was correct and fresh."

Cons:

• "Food is never fresh."
• "Food under cooked, wrong sandwich for one and didn't even get another."
• "Food always cold, unprofessional and, unpleasant staff."
• "SO gross. The chicken nuggets were freezer burnt and hard."
• "Food not fully cooked & just thrown in the bag."
• "The fries were cold the burgers were so dry, tuff and only had one pickle on it."
• "The hi c was watery the fries were cold and the nuggets tasted 3days old."

Management and Staff

Pros:

• "Great managers."
• "The three people whose remained in the kitchen tried to bag and get the food out as quick as possible and we're very courteous and apologetic for the actions of the six people."
• "The cashier in the drive through 1st window where they take the money was very good with taking orders."
• "The one young lady who takes your orders is always very polite and caring and somehow seems to remember customers."
• "Fortunately, the young lady at the second window was very nice!!"
• "I hope the owner operator of this location truly care for this establishment and help his or her crew be the best they can be."
• "The cashier was very polite and attentive."

Cons:

• "Absolute madhouse the manager definitely not managing these kids!!"
• "Nobody is wearing gloves, they're on their phones either talking to someone or listening to music."
• "Employees have a mean gangster face towards the Customers."
• "They hired a bunch of school kids not only they do not do their job but they act wild and disrespectful to any one that walks in there."
• "One of the workers there in the evening look to be on some type of drug."
• "You can hear the staff cursing and playing inside the restaurant while waiting for the cashier to ask us our order."
• "The workers and managers need more training to provide better service."

Facility and Cleanliness

Pros:

• "It looked like they just remodeled the place which is the only good thing I could say about it."
• "This place is very easy to spot from a distance."
• "They also recently renovated the restaurant to include self ordering machines."
• "It's clean and renovated and good customer service."
• "This McDonald's is definitely one of the better quality ones in terms of the atmosphere."
• "I made a horrible review about this McDonald's 2 years ago but I have to admit they have really stepped they're game up."
• "I'll definitely be back to this location since they renovated."

Cons:

• "Inside the place you could smell Urine."
• "It’s dirty place food all over the dammmm floor like health department should inspect this establishment."
• "Dirty. Every table in there had stuff either on the table or on the seat."
• "Old, dirty, dated interior."
• "This place is filthy and disgusting. Employees doesn't follow COVID-19 health guidance."
• "The lobby was disgusting, all empty tables were dirty."
• "The employee at the drive thru window should be drug tested."