McDonald's Reviews Summary

Staff and Service

Pros:

• "Whoever is in charge should be promoted to regional training for consistency of quality."
• "I loved the customer service Ive gotten and will come here again."
• "Okay this McDonald's is DIFFERENT the customer service is actually kind, the fries are fresh, and the service is on point."
• "He spoke and made sure my order was right, gave me the biggest cheesiest smile And thanked me with a smile the entire time, he was so pleasant."
• "Thank you so much for the above and beyond customer service! The lady who helped me went out of her way to make sure I was able to purchase all of the advenger figures available at your McDonald's."
• "The staff is really friendly... food comes out quickly and hot."
• "Went to lunch with my granddaughter, it was busy but we received our lunch quick. Everyone was friendly staff and customers."

Cons:

• "I'm surprised with the bad staff experience at this place.. How McDonald's can hire totally unprofessional people."
• "Every table was dirty; no staff cleaned the tables. The staff talking about rolling papers."
• "worst place ever. always mess up the order on the simplest items."
• "Waited in the drive thru for almost 10 min with no answer no hello no nothing!!!"
• "To many young employees of McDonald’s in the dining areas be loud and crazy cursing screaming actions with no remorse going in the kitchen without washing their hands touching food with no gloves I definitely would never return didn’t feel safe."
• "Orders are SELDOM ever correct. Staff is rude, slow & ALWAYS give you the impression they would rather be anywhere else."
• "The employees preparing our food were more worried about having conversation than actually doing their job."

Food Quality

Pros:

• "It's always hot and the cheese is actually melted like it should be and the hash brown is always hot and crispy."
• "Fries were fresh, which is always a plus."
• "The bagger was so professional, had fresh out the grease fries, that I must say as well, lol, we're amazing! Crisp And just the right amount of salt."

Cons:

• "I swear they keep French fries for days and only serve them once they have aged and gone stale and cold."
• "The chicken nugget are so rock hard and so old I can't even eat them and they were in so nasty."
• "Sandwich was God awful dry and over cooked. The Chicken sandwich looked and tasted old as if it were sitting there since the early afternoon."
• "The fries, pies, burgers, and Egg McMuffins are burnt, overcooked, disgusting, overly salty, dried-out, cardboard puke."
• "Burgers are small and rubbery all this bread fries are never fresh and hot and seasoned good they're just a big disappointment all the way around."
• "The fries are not fresh, tough and soft."
• "Burger was disgusting, cold fries, and soggy nuggets."

Price and Value

Pros:

• "McDonald's your the best with breakfast lunch, you name it."

Cons:

• "They charge over 2 dollars for a hashbrown which is insanity."
• "The dollar drink menu wound up costing 1.68."
• "Everything on their menu is more expensive than every other one in the area."
• "Don't buy any drinks or anything with sugar. I bought a small Carmel frappe and small fries and it was $5.49."

Order Accuracy and Wait Time

Pros:

• "I ordered my food on the app, by the time I got to the location (which was only 5 minutes) it said that my food will be ready in 5 minutes. I waited at the curbside for exactly 5 minutes and my food was ready!!!"
• "Both times my order was quick and accurate."

Cons:

• "So they close fine in area, and customers had to wait in cold weather for their orders."
• "One of the worst ever in this location, I walked with 4 kids and after I had happy meals for all of them, I see that French fries missing."
• "Every week these idiots manage to put cheese on her HAMBURGER."
• "Always forgets to give me my full order. I am always missing something in the bag, a sandwich or fries or something every time."
• "Order was missing from DoorDash order. I called the store. The manager at this location started giving me attitude."
• "I have never seen the situation at any McDonald's the way it was here. My order was ready after 40 minutes."
• "They messed up my order. All I wanted was a bacon cheeseburger with no lettuce, onions, tomatoes or other plants. I got a burger with no bacon."

Cleanliness and Maintenance

Pros:

• "Came to this McDonald’s few years since I’ve came here, the store is very nice and well kept, when I came in, I was greeted kindly by a young man named angel who took my order and he was very helpful and kind, the food came out fast and was very delicious."
• "Very good service!!! I had to wait for my car to be repaired so I sat in this McDonald’s restaurant for 2 hours... Excellent service and 5 stars for cleanliness."
• "The entire McDonald's has been remodeled and is clean and friendly. The bathrooms are the nicest I've seen in any fast food restaurant."

Cons:

• "Every table was dirty; no staff cleaned the tables. The staff talking about rolling papers."
• "Restrooms were in disgusting state and the restaurant needed a entire cleaning Gross!!!!!"
• "After I sat down to eat I noticed mold all over the ceiling."
• "This place looks like it is falling apart. Very run down."
• "Drive through is ridiculous, menu boards are NEVER lit. And the order screen hasn’t worked in YEARS."
• "The sleaziest third-world ghetto has been transported to this Bustleton McDonald's."
• "The food took long to be made only for one reason, all of the employees were slacking off and not doing their jobs."