Raymour & Flanigan Furniture and Mattress Clearance Center Reviews Summary

Customer Service

Pros:

• "Robert Respes was very pleasant, professional, patient and accommodating."
• "Margarita was perfect! She gave me exactly the right amount of space to explore while always being available when I had questions."
• "Kalani was so helpful and super resourceful."
• "The staff was attentive from the moment I entered … thank you all."
• "Kalani has THE BEST customer service!!! Very hard to find these days."
• "The customer service with excellent the representative Lisa went out of her way to assure me and assist me with what was going on I really appreciate all her help and patience."
• "Best service representative, Trina, from store entrance to sale closure."

Cons:

• "The seat cushions popped out on Sproul Rd and the sofa went crashing all over the road on Baltimore Pike."
• "Only giving 3 stars. Sales person was great and knowledgeable. The credit card closes without your knowledge after only one year of purchase-forcing you to rerun your credit if you want to use their financing."
• "The young lady at the register lacks energy and personality and her tone and demeanor is less than desirable."
• "The staff members that I have worked with (not Robert) have been two steps shy of rude. Very short and cold no eye contact at all."
• "This manager told me that she has been working with this company for 17 years but apparently she has 0 years of experience giving customer service."
• "The young girl working the customer care counter is incredibly rude and short with customers."
• "we spend over an hour looking at a sofa. NO ONE said a word about the discount until we were ready to purchase and then we were told 'oh only on yellow ticketed items'."

Product Quality and Pricing

Pros:

• "I found a beautiful sectional for an amazing price that I’m very very happy with."
• "Great way to get a good value and have the ability to really inspect what you are buying."
• "The couch is comfortable and great quality excellent price."
• "I purchased high quality furniture at an affordable price."
• "The prices were great and the selection of furniture is very adequate."
• "I saved literally thousands. I highly recommend this outlet and Kalani!"
• "The price and condition of the sofas was great."

Cons:

• "Be sure to observe your items before purchase, a few items may have imperfections due to being floor samples or a special made order."
• "We made a got a couch and love seat and we weren’t happy with it looked like someone had sewed the cushion and the dust cover on the bottom had snags on it."
• "The one star down from five stars is because there are some furniture items on the floor that are supposed to be powered and they have non working electronics - they should have like a big sign on them stating this."
• "we were dissapointed with the sign out front that said '30% off lowest ticketed price for limited time'."
• "Only gripe I had was, I wish they were more willing to bargain the price down even more."
• "We still got a beautiful loveseat at a great price, but I learned to do the math myself before the sale is final. And don’t allow another salesperson to take over the sale."
• "Due to 2 different salespeople waiting on us, we didn’t get the sale price the first salesman quoted because a different salesperson took over the sale."

Delivery Service

Pros:

• "Lamar and Amir delivered our new sectional sofa and recliner AND hauled away our old recliner sofa. They arrived as scheduled, were professional and pleasant, and did great work."
• "Lamar and his delivery team were really great to work with! I Bought a new recliner Saturday at Raymour outlet and wanted a last minute delivery request... Lamar and Team arrived within their time frame... and delivered and assembled my new recliner seamlessly and in ten minutes."
• "Lamar Reyes Competitive Relocation Services delivered and assembled my granddaughter’s bedroom set. Lamar and his team were very professional, with excellent customer service skills."
• "Delivery was smooth as well, only part of my items were delivered but the customer care team was courteous and accommodating!"
• "Delivery staff were pleasant and did everything asked of them."
• "Also delivery is a plus."
• "The shipping cost was super affordable, and the checkout experience was a breeze."

Cons:

• "if they’re purchasing a Sleeper sofa at Raymour Flanigan Clearance center they recommended Competitive relocation services to For the next day. Lamar at competitive relocation services, kept me appraised of the delivery time when he was delayed."
• "Super disappointed with a purchase my partner made on October 5th."