Ashley Outlet Reviews Summary

Customer Service

Pros:

• "Jessica wasn't a pushy in your face salesperson so we really appreciate that because we stopped in a few times to look and she remembered us too."
• "Al and Kalvin were nice, knowledgeable and extremely helpful."
• "Amanda Brown and she provided professional service the entire interaction."
• "Thomas was knowledgeable, patient and professional!"
• "Had a great experience with our salesman Al."
• "Jessica the sales associate was very friendly and kind."
• "Victor and he also assisted me through the process of purchasing my dining set and made it smooth."

Cons:

• "Safe to say we will not order from Ashley in the future."
• "The service in this store is absolutely disgraceful."
• "Been waiting on furniture to arrive with little to no update."
• "Finally I called and talked to a manager Antonio, who told me my sales associate had quit, so nobody was assigned to my order."
• "Terrible experience, financed furniture set and was absolutely let down in all areas."
• "The Salesman Daryl and Sandy is very nice and helpful however the store manager Matt is very unfriendly and not professional."
• "The receptionist Kathy at the front desk is horrible and rude."

Product Quality

Pros:

• "Given the opportunity, I would purchase from Ashley Furniture again for all of our furniture needs, highly recommend!"
• "This store has good variety with modern trends."
• "We chose a beautiful sectional, coffee, end tables, a gorgeous rustic bed frame and nightstands."
• "Me and my husband was just driving around on a Saturday morning, looking for furniture store’s, to purchase a dining room table set. Or just get the ball rolling at least, we thought. We we’re tied after sometime. But low and behold, we saw a ASHLEY FURNITURE store. Went in and immediately saw my new dining room table set."
• "Bought a new couch set today! James was very helpful through the process."
• "The frame was nice."
• "We were given a great price on a set I was excited to purchase."

Cons:

• "Our King Headboard was damaged while being put together, and it was dropped again against our wall, which damaged our baseboards and wall."
• "Very disappointed with this store... But to get the furniture with scuffed and bad paint. That's not professional at all."
• "The delivery men left my white walls all dirty and not because of the couch, there are literally very dirty hand prints all over my white walls."
• "When the counter height chairs arrived, 2 of the 4 chairs were broken!!!"
• "It was so creaky afterwards."
• "The wood underneath was so cheap."
• "The furniture that was purchased arrived damaged."

Pricing and Financials

Pros:

• "Later that day I found the furniture cheaper online and called her. No problem she said and had my account credited."
• "Upon returning home we found the same products online 500.00 cheaper... Her and her manager matched the price delivery charge and taxes no questions asked."
• "I was pleased with prices, selections and warranty."
• "We ended up with exactly what we wanted at a great price."
• "The prices are reasonable and we saved money."
• "Their prices are reasonable as well and they offer free shipping and assembly."
• "I was able to buy the bedroom set at a sale price so I'm super excited about that."