"Amazing customer service by an amazing employee named Rich."
"Best customer service ever, Ask for Genesis!"
"Mike’s follow up communication to ensure we were taken care of is something we won’t forget."
"Jessica the sales person was so patient and nice with me and my husband."
"Howard Fingerhut, the manager, recently sold us our Bolanburg Dining Set!! He was so helpful and went above and beyond."
"Staff was very helpful and we got an INCREDIBLE deal on our new couches."
"The customer service from store to delivery was extraordinary."
Cons:
"The warranty company has you fill out paperwork online but then does not contact you at all."
"That's the last I heard from the 'warranty' company."
"Store manager Sam was much less so, she kept brushing us off to go to other customers, didn't really answer our questions, and deceptively priced things instead of giving us discounts they were advertising."
"When we called to have this corrected, the representative was so rude and tried to make it seem like it was our fault."
"Lindsey and Samantha are the 2 worst customer service I have ever received!"
"Terrible location, manager (Samantha) does not know what she's doing."
"The guy we spoke to about the unit was a little rude about the status, he kept saying it wasn't his fault and there was nothing that could be done."
Product Quality and Selection
Pros:
"There was a showroom full of quality furniture that was reasonably priced."
"We just got our bedroom set delivered and installed today, and everything was perfect."
"They had nice stuff at a good price."
"Plus there prices are awesome, you get in-house white glove delivery and set up and the best thing is you get true Ashley furniture at discounted price."
"Couch is excellent quality."
"Prices throughout the store were very reasonable and the quality was outstanding."
"Great selection of furniture and styles at reasonable prices."
Cons:
"I purchased a sofa and love seat it was 2 month wait for delivery... They refuse to replace it they suggest tearing up fabric to repair the frame."
"3 chairs of our dining room set were damaged."
"Still haven’t received my full couch and it’s been over 2 months."
"Our furniture arrived to our home damaged twice!"
"Only to receive it and it’s broken and stained."
"Also in the store the cushions were much softer, these are so hard they hurt my hips."
"I am on my 7th delivery with them because they keep sending me cracked or damaged furniture they aren't able to assemble."
Pricing and Financial Services
Pros:
"I found exactly what I was looking for at the price I wanted to pay."
"Nice store with attractive pricing."
"I purchased 3 rooms of furniture at the most reasonable prices."
"We were able to pick out and get all the furniture we wanted and needed for about half the price of the Ashley’s Store."
"Got the deliver date i wanted as well."
"Great selection of furniture and styles."
"The whole process was effortless and we are in love with our furniture especially the couch!"
Cons:
"Not only did the store manager tell me this was not a credit card. The clerk working the finance department assured me this was not a credit card."
"They are so over priced."
"Rudest sale manager told me one price come back to buy it next day 45 min drive up there just be told they are charging 1,500$ more then quoted."
"Not happy with the sale at all, I had bought 2 bed set/mattress from this outlet store... ended up costing us extra 500 dollars."
"They really charged so much for customer service and satisfaction guarantees, and then made it near impossible to access these services."
"They sell you something at the store then you receive a completely different furniture when you go for a claim they just tell you that you already signed the paperwork and they can’t do anything for you."
"Of course they take forever to deliver a single piece of furniture(table) and even after they take forever, you expect them to do it right… nope, my furniture came in damaged."
Delivery and Assembly Services
Pros:
"We just got our bedroom set delivered and installed today, and everything was perfect."
"Delivery was easy and smooth."
"I was glad to get next day delivery how cool is that."
"Delivery was so fast and efficient. The delivery men were extremely professional and kind."
"Once all our furniture was delivered the delivery guys put everything together for us and explained how certain pieces worked."
"Delivery is on time, and gives you a heads up for when to expect them."
"Delivery was scheduled and they arrived on time. The gentlemen were professional, quick, polite, and cleaned up and took any garbage with them."
Cons:
"I came the next morning to pick up a couch I bought and when I got there the other guys working said they weren’t prepared to move the couch out and asked me to come at another time."
"Never called us once after learning that we waited for a delivery that was never scheduled."
"Waited for delivery no one showed up for delivery no call."
"My delivery schedule was 11:45am-3:45pm, I cancelled my work and stayed home. They haven’t showed up."
"We had thrown out our old bed, in order to have room for the delivery ...now I am stuck 3 days without a bed."
"But of course the warehouse said they won't ship it separately and said blamed on the manger."
"The delivery team forged my signature and never delivered my 3,000 dollar mattress!"