Ashley Store + Outlet Reviews Summary

Category: Furniture store Carle Place, New York

Address: 164 Glen Cove Rd, Carle Place, NY 11514, USA

Phone: +17325481200

Rating: 4.6
based on 325 reviews.

Customer Service

Pros:

  • "Meleak and his customer service was superb."
  • "Derek C at the Carle Place store was incredibly knowledgeable, helpful, and full of great recommendations!"
  • "Very professional customer service."
  • "Josh and Derick are very accommodating."
  • "Gabby was super helpful, patient, and not pushy at all."
  • "Evelyn... was absolutely the best. She listened to our every question and concern and she was very patient."
  • "Angel was extremely helpful with us making our decision today, he was knowledgeable of the information regarding the purchase we made."

Cons:

  • "The sales people cry to you that they only get paid commission then when you have an issue they disappear."
  • "Don’t even bother browsing or doing business with this store/company."
  • "I will never shop at Ashley's again (and I am a returning, loyal customer)."
  • "The overall atmosphere of this location wasn’t very welcoming."
  • "Customer service feels like you're a bother to them."
  • "When I first arrived no one greeted me I had to seek out an associate for assistance."
  • "The original sales rep had her hand partially covering her mouth so I could not see nor hear what she was saying."

Delivery & Product Quality

Pros:

  • "Delivery was perfect an on time."
  • "Happy with delivery - they were on time and very good about calling when the delivery was 10 minutes out and driver called when they arrived."
  • "The quality of the furniture exceeded my expectations."
  • "Delivery team was good and kept me informed of the delivery."
  • "Delivery was quick and they cleaned up after putting everything together."
  • "The dining room table set got delivered within a week."
  • "The delivery of my item took less than ten minutes."

Cons:

  • "The product arrived and it was so poorly made."
  • "THE MOVERS damaged the piece."
  • "The loveseat is stuck open and we weren't able to close it."
  • "I purchased a sectional set in 2021. I was told the entire sectional sofa was 100% Genuine leather. Unfortunately, the sectional is now pilling and looks horrible."
  • "One of the items was damaged upon arrival that we didn't notice it right away."
  • "They left the trash on my front lawn so I spent the rest of my morning picking up not only the box pieces but tons of broken Styrofoam packing."
  • "Once we opened it up to use it the first time, about 3 weeks after delivery, we noticed it was damaged on all 4 sides of the fire pit table."

Sales Experience

Pros:

  • "First time visiting this store - after searching for almost a year finally found what i wanted."
  • "Julio Argueta... was extremely patient and provided me with a wide variety of styles available in several price ranges."
  • "I would highly recommend you come to this store and look for Mike! He’s awesome!"
  • "We had such a wonderful experience at Ashley Carle Place."
  • "Highly recommend this store for a great shopping experience."
  • "Our salesperson Cara Cornish was great. She was attentive and understood our needs."
  • "I had the best experience with Candice."

Cons:

  • "The worst experience with this company all the furniture had a factory defect had to wait an extra two months from the date the salesman told me."
  • "We purchased a couch from the Garden City location in November and have not had a good experience."
  • "The couch we ordered with John around Thanksgiving weekend arrived on 12/23, but it was the wrong couch."
  • "The Brooklyn location was a nightmare, and woefully horrific."
  • "I purchased 2 lamps over a month ago at the Carle Place location and have been back 3 times to pick them up with no luck."
  • "I wish I can give this place 0 stars. This is our first time shopping at Ashley’s and will never return."
  • "And frankly do not buy anything from this store because they offer ZERO returns if you’re unhappy with your purchase."

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