Address: 164 Glen Cove Rd, Carle Place, NY 11514, USA
Phone: +17325481200
Rating: 4.6
based on 325 reviews.
Customer Service
Pros:
"Meleak and his customer service was superb."
"Derek C at the Carle Place store was incredibly knowledgeable, helpful, and full of great recommendations!"
"Very professional customer service."
"Josh and Derick are very accommodating."
"Gabby was super helpful, patient, and not pushy at all."
"Evelyn... was absolutely the best. She listened to our every question and concern and she was very patient."
"Angel was extremely helpful with us making our decision today, he was knowledgeable of the information regarding the purchase we made."
Cons:
"The sales people cry to you that they only get paid commission then when you have an issue they disappear."
"Don’t even bother browsing or doing business with this store/company."
"I will never shop at Ashley's again (and I am a returning, loyal customer)."
"The overall atmosphere of this location wasn’t very welcoming."
"Customer service feels like you're a bother to them."
"When I first arrived no one greeted me I had to seek out an associate for assistance."
"The original sales rep had her hand partially covering her mouth so I could not see nor hear what she was saying."
Delivery & Product Quality
Pros:
"Delivery was perfect an on time."
"Happy with delivery - they were on time and very good about calling when the delivery was 10 minutes out and driver called when they arrived."
"The quality of the furniture exceeded my expectations."
"Delivery team was good and kept me informed of the delivery."
"Delivery was quick and they cleaned up after putting everything together."
"The dining room table set got delivered within a week."
"The delivery of my item took less than ten minutes."
Cons:
"The product arrived and it was so poorly made."
"THE MOVERS damaged the piece."
"The loveseat is stuck open and we weren't able to close it."
"I purchased a sectional set in 2021. I was told the entire sectional sofa was 100% Genuine leather. Unfortunately, the sectional is now pilling and looks horrible."
"One of the items was damaged upon arrival that we didn't notice it right away."
"They left the trash on my front lawn so I spent the rest of my morning picking up not only the box pieces but tons of broken Styrofoam packing."
"Once we opened it up to use it the first time, about 3 weeks after delivery, we noticed it was damaged on all 4 sides of the fire pit table."
Sales Experience
Pros:
"First time visiting this store - after searching for almost a year finally found what i wanted."
"Julio Argueta... was extremely patient and provided me with a wide variety of styles available in several price ranges."
"I would highly recommend you come to this store and look for Mike! He’s awesome!"
"We had such a wonderful experience at Ashley Carle Place."
"Highly recommend this store for a great shopping experience."
"Our salesperson Cara Cornish was great. She was attentive and understood our needs."
"I had the best experience with Candice."
Cons:
"The worst experience with this company all the furniture had a factory defect had to wait an extra two months from the date the salesman told me."
"We purchased a couch from the Garden City location in November and have not had a good experience."
"The couch we ordered with John around Thanksgiving weekend arrived on 12/23, but it was the wrong couch."
"The Brooklyn location was a nightmare, and woefully horrific."
"I purchased 2 lamps over a month ago at the Carle Place location and have been back 3 times to pick them up with no luck."
"I wish I can give this place 0 stars. This is our first time shopping at Ashley’s and will never return."
"And frankly do not buy anything from this store because they offer ZERO returns if you’re unhappy with your purchase."