Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "The salesman was amazing, taking his time and showing us all the options, I really appreciated him."
• "Ernie answered all of our questions and was not pushy in his sales conversation."
• "Anthony went above and beyond to make the purchase as smooth as possible and I greatly appreciate him."
• "Our salesperson Ernie Williams from the Vineland store was of excellent help."
• "The salesman Ernie Williams was very helpful and didn't rush me with anything. The delivery men couldn't have been nicer and they were very early."
• "Ernie Williams walked me through all my options and helped me get the sofa I fell in love with seamlessly!"
• "I had the pleasure of choosing my furniture with a sales person named Anthony. He was professional, met all my expectations."

Cons:

• "Very unhappy with their service might as well have went to the cheap discount stores" due to the issue with the leather couch warranty."
• "Delivery people had to know they broke our brand new table, which is not acceptable."
• "They sold me Ashley furniture under the pretense it was Raymour furniture."
• "I asked to at this point speak to a manager who was of no use!"
• "I will never buy anything from this company ever again."
• "Not the company I thought they were and they have lost me as a customer."
• "The manager spoke to her in a disrespectful and degrading tone."

Delivery Experience

Pros:

• "EDIT: Just wanted to note that delivery went very smoothly with everything in place pretty easily and no mess left over."
• "The sofa was delivered ahead of schedule and is beautiful."
• "Their white glove delivery is always quick and professional and worth the pay."
• "Delivery was scheduled for next day between 8am and 11am. I’d say the truck arrived right at 11 or slightly after."
• "The salesman Ernie Williams was very helpful and didn't rush me with anything. The delivery men couldn't have been nicer and they were very early."
• "It was delivered at 8am the next morning. It doesn't get any easier than that."
• "The delivery service was also quality. The workers were very patient and kind."

Cons:

• "Very unhappy with their service might as well have went to the cheap discount stores" due to the issue with the leather couch warranty."
• "Delivery people had to know they broke our brand new table, which is not acceptable."
• "Especially the mattress delivery. We purchased two mattresses with the expectation that they remove two others."
• "It would have been 5 stars if not for the delay in processing our credit & knowing the delivery could be the middle of May."
• "However the delivery wasn't the best!"
• "We PAID for delivery, so frustrated. Delivery people deserve NO stars."
• "I do wish they had been a little more careful taking the mattress upstairs because I did notice where the edge of the mattress dragged left a scrape on the angled part of the ceiling leading upstairs."

Product Selection and Quality

Pros:

• "Raymour and Flanigan offered such a wide variety of styles, brands and also accessories."
• "I was in much need of an update with my furniture so I stopped in the Vineland, NJ location. As soon as I walked in I was amazed at all the selections they had."
• "I purchased a loveseat recliner and coffee table/dinner tray table last year and I love it! Superior quality for both."
• "The selection was good and we were able to furnish a spare bedroom with items that match the desk and shelves that we already had."
• "We furnished our entire home with Raymour & Flanigan in Vineland Nj. We couldn’t be happier with our experience."
• "The furniture is sturdy, and the cushions are firm. We expect the furniture to last many years."
• "We found really nice, high quality pieces at a fair price."

Cons:

• "They sold me Ashley furniture under the pretense it was Raymour furniture."
• "All the sofas were very similar in look and feel."
• "The only thing I didn't like was the lack of fabric options."
• "Bought a very expensive leather couch and love seat with extended warranty. Less than a year old leather starts peeling."
• "Went in to look for a reclining sofa, but their selection was not the greatest."
• "In the long term past we had bad experiences with delivery of items that were damaged in transit."
• "We have needed a dresser for so long and we're sceptical about buying a new after previous experiences with furniture that falls apart easily. We found a dresser in our price range and weren't pressured or anything."