Bob’s Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Joey was extremely helpful and told me about the Bobs policies including goof proof and white glove delivery service which I had not known about."
• "Brian Reeg was awesome, we walked around numerous times to make up our minds and when ready he was right there."
• "Our sales associate John H, at the freehold location was amazing, helpful, knowledgeable and friendly."
• "Kevin S. was awesome at helping me and my mom find the perfect couch for her."
• "Patrick was such a pleasure to work with."
• "Joey was very professional and helpful."
• "Our salesperson was Joey, who was helpful, friendly and knowledgeable with no hovering."

Cons:

• "We received the wrong orientation, even after we made it clear to Edwin several times that we wanted opposite of what was on the sales floor."
• "I called the store to set up a return & they said it was past the 3 days! Yes 3 days & I can’t return them or exchange them!"
• "I will never again shop at Bob’s and I will never recommend anyone go there for any furniture whatsoever."
• "Very welcoming we were greeted by Edwin the lier. The furniture is very nice can't wait for delivery on Monday! Update.. In receiving my furniture they sent the wrong color couch not once but twice."
• "Bobs missed all of our delivery dates for items that they said were in stock."
• "I will never buy ANYTHING from them again."
• "Nothing specific about the store but the companies policies to resolve customer issues are extremely poor."

Delivery Service

Pros:

• "The anticipated delivery date with a 3 hour delivery window was sooner than expected."
• "Delivery went flawless. The guys were great."
• "Delivery guys were right on time professional and quick."
• "Our delivery was also on time and was handled professionally."
• "Received up to the minute texts about my delivery and the delivery guys were very good."
• "Delivery was prompt and setup went smoothly."
• "The drivers were very professional and neat when setting up our furniture."

Cons:

• "I had to pay to have it delivered 49.00 which is BS since I live 5 min from the Freehold store."
• "I never received it since their delivery people without even trying to deliver it said it will not be able to fit thru the door."
• "The delivery guy was very confused about why I would have expected him to take away the old furniture."
• "They claim 'backorder' on 80% of their merchandise."
• "I'm requesting full refund of the delivery and I want the new dresser was promised delivery dec 8th..and no one came!"
• "Then they charge you a $109 delivery fee."
• "They said they would come between 7:30 and 10:30, so I made sure to be up at 6:50. They never showed up."

Product Quality

Pros:

• "If anyone is trying to save money yet get a great quality mattress I wouldn’t look no further than Bob’s discount."
• "We purchased the Katie couch charcoal it's perfect, comes with pillows & it's comfy."
• "We love that Bob’s has a nice variety in the showroom and we like the quality and affordability of the furniture."
• "They have very unique and comforting furniture, i highly recommend Bob’s if you’re on a budget, but still want something very appealing."
• "The bedroom set is absolutely fantastic for the price."
• "We found a sofa, loveseat, and two chairs that will give our living room a fresh new look for an amazing price."
• "We furnished our whole entire new home with Bob's furniture! I love every piece that we purchased."

Cons:

• "The first one fell apart so easily."
• "I swore after receiving a defective leather couch that I would never buy anything from there again."
• "The cushions sank in after a month or two of use and the sectional attachment gets loose often."
• "So disappointed. I haven’t had this ottoman a long time at all it started to dip in the center only after a few weeks."
• "My couch is less than two years old and the cushion covers are all coming apart."
• "The construction of the couch and cushions were not well built and definitely will not last long."
• "The color is nothing like the picture and the legs are 2 inches too short. The quality was HORRIBLE."