Ashley Outlet Reviews Summary

Customer Service

Pros:

• "Definitely recommend 10/10. Im very big on customer service and this place went above and beyond!!"
• "The Staff was Knowledgeable,informative,professional,Patient To say that I am Pleased with your Staff would be an UNDERSTATEMENT I am an ASHLEY Customer for Life."
• "I don’t normally write reviews, but the customer service & home feeling that your employee Brian showed me was absolutely amazing his follow through and humor really made my experience truly amazing & I will be back to stop with him."
• "Crystal was excellent. Was attentive without being annoying."
• "Meshara was awesome and extremely helpful and made my shopping experience so much easier."
• "Maquane was extremely helpful and patient as I shopped for my first ever bedroom set for my new apartment."
• "Kyra is a phenomenal sales associate. Not only did she help my father pick out furniture that he is very pleased with, she went above and beyond the call of duty in assisting with the delivery of the furniture."

Cons:

• "Horrible customer service the manager Joseph was very obnoxious."
• "I walked into this location and wasn't greeted by anyone. I walked around the store for 5-10 mins and nobody said a word to me!"
• "They lie way too much."
• "Don’t buy ANYTHING from this store. They will lie about anything and everything to get you to spend your money."
• "I am very disappointed with this misleading customer service."
• "This place is the worst when it comes to staff I got block because I call to cancel a order from the store cause I saw it cheaper online and the best part I didn't get my money back after a month."
• "I will never shop or recommend anyone to purchase from Ashley. Very unethical salespersons and rude customers service staff."

Product Quality

Pros:

• "We found a couch that we loved and it fit within our budget!"
• "The pieces here were really beautiful and affordable."
• "I ended up buying a piece that I love."
• "I bought my love seat recliner there and I am loving it sleep in it very often the comfort is amazing.The staff is friendly and very accommodating I enjoyed their service to me."
• "To my surprise my dream sofa with dream width arrangements were at the front of the store."
• "I FOUND THE PERFECT ONE!"
• "I left with exactly what I envisioned."

Cons:

• "It was very Embarrassing for my host when I sat on the Ashley couches and my shirts got ruined with the die coming off of the couch and onto my shirts and Ashley would not refund them."
• "Got duped, agent showed me product that was from their website got charged more than the actual price if I ordered online, item was junky and Ashley refused to take it back!"
• "None of the furniture he showed us look great."
• "I purchase a sectional on the 27th of August, one week after delivery a section appears defective."

Shopping Experience

Pros:

• "My experience at Ashley’s Furniture Outlet was definitely a great one."
• "Meshara made me feel comfortable and the process was nice and smooth."
• "We left a little while later with a beautiful sleep sofa that includes delivery, cleaning, and maintenance."
• "I’m so happy with my choices."
• "I am very happy with my purchase."
• "I will definitely be back for more items."
• "I am so happy can’t wait to see them in my living room."