Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Furniture Quality

Pros:

• "Prices and furniture are great. They seem to be very sturdy."
• "Found lovely furniture and was reasonably priced."
• "This store had great prices and a great selection."
• "They have a beautiful showroom."
• "The Outlet is huge !!! They have a lot of the furniture on display on site."
• "The store has some great furniture selections and good prices."
• "You can find quality mattresses and furniture at great prices here."

Cons:

• "I will tell the people don’t buy anything from that place. I have Furniture bed mattress and dresser not even two years in and it’s falling apart."
• "When we got it it was defective and it took me and my husband 5 months several trips to the store and more than 30 phone calls to get it fixed."
• "The quality of the furniture is rather poor."
• "Wish the floor models were in better shape - made me a bit nervous about whether the furniture is made well."
• "The worst place to buy furniture. I bought 4 dining chairs 2 of them came Damaged."
• "I wanted a table and two dressers the table came first and the first day my son fell off and twisted his ankle the screws popped out and it was horrible they won't give my money back."

Customer Service

Pros:

• "Frank was the consummate professional throughout the furnishing process."
• "Christopher Barnes was an excellent sales associate who helped us find exactly what we wanted and had a great sense of taste."
• "All the staff are super friendly and helpful."
• "The saleswoman Gabrielle was kind, friendly and patient."
• "Jennifer was absolutely amazing we have kids the same age so we where able to relate about the issues I had and why I didn’t want certain types of furniture she even provided me with different ways to avoid my normal issues."
• "Anne malcomson. Friendly and helpful."
• "Dee at the Yonkers location was exceptional."

Cons:

• "Delivery guys put a bad taste in my mouth."
• "No, I absolutely DO NOT recommend this place."
• "Sorry! You lost my trust."
• "Unfortunately, very poor shopping experience: Sales guy more keen on making his commission than being informed about payment option details (store credit card)."
• "They had the worst customer service they never pick up the phone."
• "Store manager Moe is not friendly and has a bad attitude."
• "The customer service is seriously awful at this store so we cancelled it."

Delivery Experience

Pros:

• "Scheduling delivery was super quick, and we’re excited for our furniture to arrive soon."
• "When the time came to have everything shipped Christopher was able to get me a quicker delivery date than I expected."
• "Quick, easy, everything was in stock and delivered within 3 days."
• "Delivery was a breeze."
• "The delivery process was fast and precise. Rene the delivery gentleman, was very professional and gave me guidance regarding the mattress and special cover."
• "Delivery day arrived and the transition went smoothly and efficiently."
• "It will be delivered the day after tomorrow, no charge."

Cons:

• "I ordered a table at the beginning on January and it arrived damaged after a month of waiting."
• "When I got in contact with the store they told me my items were out of stock and wouldn’t be available until April 15."
• "We were told it would be in stock in the middle of December. It never arrived and we were NEVER contacted by anyone to let us know."
• "Horrible customer service, delivery was supposed to be scheduled for 11/23, I received the confirmation email with a specific time range and when we tried to confirm because no one had contacted us we were told that we wouldn’t receive our delivery the day of."
• "The customer service at this store is terrible. On the day of delivery, we were told that delivery was going to be between 12:30 and 3."
• "Delivery service is the worst, communication is poor, I had to call a number of times and showed up to the store, to find out what was going on with my delivery."
• "I have purchased a bedroom set in August and now is end of December and I had to wait for my bedroom to come."