Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Sales Experience

Pros:

• "Sales person, Brandi Jones, was excellent!!! Really knows her stuff."
• "If you want the best experience be sure to ask for Heather Wieman."
• "Neil at Raymour in Wilmington was amazing."
• "Duke helped us pick the PERFECT mattress for us."
• "The salesman was very personable and professional."
• "Our Sales person Washington Marshall was OUTSTANDING."
• "Vincent was a great sales person. Knowledge but not 'pushy'."

Cons:

• "Everyone in this store will hide and cannot answer legit customer questions."
• "Customer support was awful, full of lies and NEVER BUY THE TABLE COVER !!!"
• "The salesperson was rude towards my wife."
• "Continued poor customer service."
• "Feel like we paid a lot of money for old, defective product. Not thrilled."
• "Horrible customer service. Will never do business with them again."
• "The only reason I gave 4 out of 5 stars is because I found the manager to be quite rude and disinterested in his customers."

Delivery Service

Pros:

• "Purchased the furniture Saturday, and it’s scheduled for delivered Tuesday. Can’t get better than that!!"
• "The sale and delivery information was done in a timely manner."
• "Every aspect of the shopping experience and delivery were exceptional."
• "Delivery was flawless, on time, quick and efficient. Was my third Raymour delivery in 2 months and all were excellent."
• "The actual delivery was within the time window we were told."
• "The furniture were delivered on time and professionally placed at the desired location of our home."
• "One of the easiest furniture buying trips we've had in over 20 years."

Cons:

• "Only issue was I asked the delivery guys to wear shoe booties in the bedroom area only. He declined telling me that they’re not safe."
• "They committed to a next day delivery of our mattress but the email sent to confirm stated a delivery two weeks away which confused me."
• "We also had several service calls cancelled and rescheduled last minute, which is a hassle when your time is wasted and you can't get your furniture working the way it's supposed to."
• "Then the delivery issues began."
• "We put a deposit down on two power recliners. We're told they would be in Jan. 6-9. Got a call on the 2nd saying they were in and we should pay the balance immediately. When my husband paid the balance, the recliners were suddenly not available until the 19th and then the 26th."
• "Had to change my shift at work for the delivery but the crew 'forgot to call' to let me know they were running 2 hours behind."
• "Moreover didn’t receive any curtesy calls from the showroom about this delivery delays."

Product Quality

Pros:

• "The furniture here is of good quality, and the prices are reasonable."
• "We picked up our furniture when it arrived just a few days later. It was in excellent shape!"
• "The Furniture felt like much better quality when compared to Bobs or Ashley’s."
• "Inventory and selections are nice. Quality appears ok."
• "Great product selection."
• "This store is fantastic. It's our goto place for well built, comfortable furniture with a wide selection and FAST delivery."
• "Excellent sofa selection!"

Cons:

• "Items were damaged before being unboxed."
• "The selection is very limited and extremely expensive."
• "Brand new bench I ordered and waited 2 months for... Insane crack in this expensive bench/ storage piece and Raymour has yet to take care of it."
• "Purchased all furniture from them including two leather sofas which faded within a year and they don't cover it in their platinum protection plan."
• "The furniture has been a total nightmare to put together."
• "Their furniture is very cheap they were in no bedroom sets with soft close drawers."
• "Picked up my furniture and a part was damaged."