Ashley Outlet Reviews Summary

Customer Service

Pros:

• "Ryan was showing us beds He knew what he was talking about."
• "Robert was so kind and helpful."
• "Ethan was a wonderful salesman. No pressure to buy but exceptional help!!"
• "The sales guy Jacob was extremely helpful. My new set came in two days after purchase."
• "Our saleswoman Ida was fantastic. She was helpful and knowledgeable without being pushy or overbearing."
• "Ian was fantastic. He was Super helpful and knowledgeable."
• "The sales representative, Sonia, was SUCH an incredible help to my sister and I."

Cons:

• "Ashley furniture as a whole is a terrible company."
• "Good. But please have ur employees stop stalking the customers."
• "Three different people kept pressuring me to buy a 5 yr warranty for the loveseat recliner...3 different people."
• "It’s very frustrating when sales people tell you whatever you want to hear just to make a sale!"
• "Salesman and manager do not tell the truth."
• "Aside from the heavier blonde woman when I walked in everything went well after her... She was quite rude and needs to learn some people and customer service skills."
• "Went in there looking for a lamp and a mattress and just felt that the woman that was trying to help us was very rude."

Delivery & Setup

Pros:

• "She even text me a few times to let me know what she found for me and to let me know when they were going to deliver my order."
• "We even got free shipping, and the furniture was half off! Beautiful furniture at an awesome price."
• "Delivery was insanely quick, on time, and delivery guys were great."
• "She also narrowed down the delivery time frames for certain styles for us before we came in the next day."
• "Lauren answered every question I had and was extremely helpful with figuring out the size of the couch I decided to buy. Also a fast delivery. 2 days!!"
• "Great experience and found the perfect rocker recliner for me at an affordable price and free delivery."
• "Only difference was the free delivery from Ashley."

Cons:

• "We ordered a darker color but got light grey which is hard with young kids."
• "Pricey, great help only reason I didn't give it 5 stars is because of wait times, 2 recliners I ordered and was 90 day wait after I paid to have them delivered I find this out."
• "I still don’t have everything."
• "The new replacement sofa came with a wood defect which causes the couch to squeak and creak when sat on."
• "The delivery guys took FIVE HOURS to arrive to my home."
• "The delivery date came and went…Get an email stating it would be another date…that didn’t happen either."
• "I got a sectional on fall clearance last October... It's super uncomfortable and 2 days after paying for delivery and set up the buttons began to catch and pull."

Product Quality

Pros:

• "We love the recliner we were looking for to make our living room complete."
• "Every time I'm in an Ashley store, the salespeople are pleasant, the prices are reasonable, and the furniture is attractive and well made!"
• "I always tell friends to get their furniture from Ashley."
• "The furniture itself is fine!"
• "It comfortable seats a family of 6 every well and it nice to look at. Would absolutely recommend 👌"
• "I love your products, they're very well made, durable, and attractive."
• "The look of the whole facility, the cleanliness, the engaging and informed staff, the financing plan, and the swiftness of the whole process."

Cons:

• "Both pieces have seams separating, a sagging center seat."
• "Yes gret customer service till they sell u the product the they were less than friendly."
• "Do Not buy ANYTHING from this store!!! They do not stand behind there product."
• "Don’t buy. It’s a scam. Unless you like having uncomfortable furniture that looks terrible."
• "BUT THIS STORE IS AWFUL AND THE MANAGER IS RUDE AFTER THRY TOOK 7000 FROM ME AND THE MATRES WAS TO SOFT AND THIN!"
• "While the service was great and everyone was very nice. The sale price show on the couch we got was not for the model it was on."
• "I attempted to call the store to make this issue known but I was put on hold for 30 minutes."

Price & Value

Pros:

• "The prices were profoundly cheaper and the entire customer service experience was awesome."
• "10/10 I would recommend anyone who needs furniture to come here and have a look around."
• "Our overall experience was seamless with them! They give you that “at home” feeling."
• "When there is a sale stop by I went and saved over $1,000 on the recliners."
• "Great price and great service from a very friendly Beau."
• "After dealing with changing our mind on color about 1000 times he honored a lower price we found on the internet for the same items."
• "The only downfall was that the furniture I ordered was out of stock and I won’t receive the furniture for a few weeks."

Cons:

• "Absolutely horrible experience here at the Deptford, NJ location."
• "Would NEVER buy or recommend Ashley furniture again ! Go else where !!!"
• "I will NEVER buy anything from this company nor refer anyone to them!!"
• "Do yourself a favor and stay far away from this company."
• "This company is horrible. It’s my fault though because this was the second time I ordered from Ashley and the second time I had to cancel because they kept saying the furniture would be in 'next month.'"
• "Never again going to this store it’s a waste of time."
• "The delivery charge was an exorbitant price of $250."

Store Experience

Pros:

• "This store is amazing with great service has so many different varieties insurance, so many different beds furniture bedroom sets kitchen sets children's bedroom sets couches coffee tables and so much more was trade service I love it."
• "All around great experience. Will be visiting again in the future."
• "Ashley furniture was super great! My favorite was how they did not swarm us when we came in the store!"
• "Had a great experience with our first time being there."
• "Would recommend the store to anyone needing household furniture."
• "We are very happy with our experience with Ashley outlet store in Deptford."
• "Everyone at the location was friendly and they had many options to choose from."

Cons:

• "To get to their customer service/ warranty services is atrocious."
• "I'm starting to think there isn't a decent furniture store in this entire area."
• "I definitely won't go to this location anymore. Bob's across the street is looking better and better."
• "Edit: The warranty here is a total scam. It only covers things that a tech can come repair."
• "The customer service is a tragedy at that store."
• "My complaint is NOT about the furniture... My complaint is about the delivery and set up."
• "This location is trash! The manager literally left the back of my SUV open after loading it."