Ashley Store Reviews Summary

Customer Service

Pros:

• "Sales Rep Robert did his thing yesterday July 25th 2018."
• "I loved the service I received from Robert when ordering my furniture! He made it happen for me."
• "Trevor was very kind, very helpful, and very patient."
• "Robert was extremely informative and attentive without hovering."
• "The salesman joe we has was great and super friendly."
• "Joe was super attentive and didn't pressure me in any way."
• "Our sales person Joe was very knowledgeable and very friendly."

Cons:

• "I called the customer service line later that day and he questioned me, wondering why I took so long to reach out and was very rude on the phone."
• "The store manager, Keith who seems nice enough is powerless to fix anything."
• "However, there were two other salesman on the floor who were sitting at a table on their phones the entire time."
• "Ashley’s furniture staff/ customer service is unprofessional and they will give you the run around and not address any issues they caused!"
• "I have been waiting since September 13, 2023 to have my loveseat repaired, however the technicians, the service department employees and Ethan the store manager all have been giving me different information."
• "I had to go through mental trauma when I had to call customer service but every time there was long wait period or they just disconnected."
• "Absolutely awful customer service."

Delivery Service

Pros:

• "They were on time! They pulled up, brought in my sofa and loveseat, screwed the foot bases on and placed them where I wanted."
• "Delivery on our bedroom furniture was also very professional and quick."
• "The sofa arrived today in perfect condition and looks great in my home."
• "The couch came within the same week of being ordered. Delivery went smoothly."
• "The delivery drivers were the utmost professional! They took their time to ensure the furniture was set up in a safe manner!"
• "Delivery was as promised."
• "Excellent delivery service and value for the money."

Cons:

• "It just stinks the piece we actually received wasn’t up to it’s satisfaction."
• "Our recent purchase was delivered with a crucial piece missing... Randy is all about customer satisfaction!!!"
• "After 3 failed deliveries. They delivered a bed and installed the headboard upside down and claimed this is the correct way, because it’s defective."
• "The delivery drivers only came in and dropped off my bed, didn’t put together or anything."
• "The delivery guys did not have on a mask.. my items were not wrapped up."
• "The delivery men hardly gave me a chance to inspect my couch to make sure it was to my satisfaction before signing off."
• "The delivery and installation is horrible. They tried to put together our chair outside in the mud."

Product Quality

Pros:

• "Wonderful service and amazing deals!"
• "Great selection and styles to choose from including sales and clearances."
• "The product looks great however the butcher top is peeling on the one side and chipping on the top."
• "Ashley's has a great selection of quality furniture."
• "Loved that everything was affordable and very nice quality."
• "The pirate works for me and looks great."
• "This was the first furniture buy from Ashley and I’m so pleased with the service as well as the quality!!"

Cons:

• "I bought 3 set sofa costing me $3000 only to have the sofa cover ripped off in less than a year."
• "Stay away from Ashleys Furniture. The Furniture breaks easily and the customer service is horrible."
• "I do not recommend purchasing anything from Ashley. The quality is awful and clearly they do not care about their customers."
• "We purchased outdoor patio furniture 2 years ago and it’s completely falling apart and the coloring damaged."
• "Ugh furniture begin to fall apart 2 mos after we brought it home."
• "The furniture we kept is built wrong too. Legs are super crooked."
• "We bought a rocking chair, and it immediately started creaking a little. It slowly got worse and worse, to the point where it can't move without a loud creak."