Ashley Store Reviews Summary

Customer Service

Pros:

• "Hands down the best customer service I have ever received from a furniture store."
• "Travis was very knowledgeable and helped us be sure we picked the right items!"
• "Jason Morgan who helped me find a couch for my living room. He was truly the ideal representative."
• "Our sales person, Jason, was professional and polite."
• "Jay Burr at Ashley HomeStore on Jefferson Blvd. was knowledgeable, helpful, and a real pleasure to do business with."
• "Samantha was our sales lady whom greeted us with a pleasant and welcoming smile."
• "Steve was fantastic! He took his time with my mom. He made sure she knew every option."

Cons:

• "However, when the couch arrived the quality was awful."
• "To date, I have yet to receive a response. They have done absolutely nothing to 'make this right'."
• "The salesman is a liar, said my couch that I over paid for would be here in 7-14 days."
• "DO NOT BELIEVE ANYTHING THEY SAY!! Purchase your furniture somewhere else."
• "I personally didn’t like the associates following me all over the store, it was uncomfortable."
• "They are crooked and will run your credit and order furniture without your permission."
• "Although the salesman was personable i have personally experienced what i would call shady tactics."

Delivery & Setup

Pros:

• "John and Drew went above and beyond with delivery and set up! They were mindful of our hardwood floors and great to work with!"
• "Nice young man delivering my couch. Efficient in setting it up."
• "What a great delivery experience today... Sean and Alex did a superb job..."
• "The delivery drivers John and Adam were very efficient. They set up in 45 minutes and left the place how they entered it."
• "Delivery was fast and ontime. Guys were pleasant, careful and quick."
• "The delivery team, Julian and Paul were great! They were courteous, respectful and helpful."
• "The two guys were very friendly & introduced themselves to both my husband & I. They were careful with the furniture & had it set up within 15 minutes."

Cons:

• "Or better yet, LIVE RODENTS, yes they even deliver live baby rats to their customers."
• "We were told 4wks to deliver... Delivery date came and went. No word from Ashley."
• "Awful! we waited over 6 months to get our furniture. Half of it arrived broken."
• "Quick set up but left a lot of trash in my room. I am disabled and cannot carry all that out."
• "Delivery drivers left trash and Styrofoam all over the rooms, furniture and driveway."
• "Saw my delivery stop was skipped, I had to call them to see why and they said they didn’t load it onto truck bc it was damaged."
• "The biggest problem was with the delivery. We got the 'Premium white glove delivery and setup'. The delivery guys agreed to move our old mattress to our garage but not the old sofa recliner."

Product Quality

Pros:

• "So we decided to stay with Ashley to make sure we receive good quality."
• "Ashley Furniture has high quality pieces for a very affordable cost."
• "I have never been more happy and more pleased nothing is perfect. There's a few issues, but that's with anything that you buy what really matters is the customer service that follows the purchase…"
• "I love the table, bench and chairs! The delivery was prompt and guys were friendly and efficient."
• "Very solid table and chairs are heavy. Definitely used the front leveling nobs on the legs to stabilize them."
• "I’m very happy with my purchases and highly recommend this store and Jay’s services."
• "Very pleased with our outcome of our visit!"

Cons:

• "After two years to the day of delivery, my electric recliner stop working."
• "When I got home and unpacked everything all was good except the headboard was busted."
• "Also one of my chairs had two grey streaks on it from shipping."
• "However they tracked in lots of salt and dirt from the snow outside."
• "The sectional came extremely crooked/off-square (by 2 inches) in multiple sections of the couch, among other problems."
• "Spent an entire weekend looking for a couch that we really wanted and liked. In less than 6 months it started falling apart."
• "Finally got a call back and they had a different one they could get to me today, received it and the furniture is broken and chipped in multiple places."