"Ms. Alcantra, please continue with your customer service... you are awesome!!!"
"I had a positive experience in this post office location."
"I am one to give positive reviews when deserved and this Post Office was very kind to redeliver a parcel to my apartment after 7PM since I work late hours and am a single mother with an autistic son."
"Ms. Alcantra went above and beyond her duty to assist me in locating a christmas package."
"Really lovely workers and always quick to get through lines."
"One of her coworkers see that I was arguing with her ended up coming to the window and help me with the problem and solve the problem."
"I often see a team member come out with a handheld to help with the long lines."
Cons:
"They received me with a nasty attitude and treated me like I was just bothering them."
"They were unhelpful and had a nasty attitude."
"The people there are lazy, rude and even worse understaff."
"The carriers are rude and unhelpful."
"Their workers are rude, slow and lazy."
"The people who work there don't care about customer service and don't know how to talk to people."
"The staff is sometimes rude (depending on who is helping you) and veeery slow!"
Delivery and Notices
Pros:
"I contacted Sephora and they were nice enough to send another."
"Thankful for this post office!"
"There are wonderful people who have really helped me in the past."
"Last time I've been there very nice lady walked me through the whole process."
"I think employees here try their best to help clients."
"The three stars are for the people who’ve hunted down a delivery driver to get a package for me, for the people who have made sure important packages delivered to completely different addresses are retrieved."
"Thank you to the postal person that made the trip for me, he was very kind."
Cons:
"The delivery person never even knocked my door or anyone else's in my building that was waiting for a package that was never delivered also a notice that was never left."
"Had packages that said 'attempt made' but no slip was left and no knock on the door, thus no attempt was made."
"The third time now that I didn't get my package sent to my house and they didn't put a notice on my door."
"They leave a note in your mail box telling that it was the last attempt and the package is in the post office without a first or second notice."
"They say an attempt was made, however, my fiance works from home and is home all day...door bell is never rang and notices are never left."
"My packages are scanned as delivered in my buildings' locker, but there is no key left in my mailbox to retrieve it."
"Too often I am home and a package is not delivered that is reported to be."
Management and Staffing
Pros:
"I've been going to this post office for about 8+ years, and I've seen major changes happening."
"I feel so lucky to live near this post office."
"This is a small location with medium to heavy traffic but the workers have been friendly."
"Compared to then, I try to go before 10am but definitely after 9am, those seem to be the best times to avoid the first wave of people."