Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Jonathan was a big help and has great customer service."
• "Fantastic service and great value at Mavis Discount Tire in Manville."
• "Very knowlegable, helpful Staff."
• "Tremendously positive experience with this Mavis shop."
• "I highly recommend this location and cannot thank their staff enough!"
• "Phil made the process easy and quick."
• "Mike and Angie went above and beyond to make sure everything with my car was taken care of."

Cons:

• "Something is wrong with this place."
• "They are misleading and will tell you your car needs a bunch of stuff to change."
• "They kept our car overnight without any permission."
• "They did not want to mount my wheels and tires because they stated they were afraid to damage my 20-in wheel."
• "Then was told her caliber was broken, probably by them, and she couldn’t have it back bc it was unable to operate."
• "Calling to complain for the 3rd time I was told to just bring the car back, which I will not be doing."
• "Mike the front desk associate is very poorly trained."

Efficiency

Pros:

• "I was in and out in less than 30 minutes even though they were clearly busy."
• "I needed the car back on the road the same day I brought it in, and they did just that."
• "Been going to this location for a long time. Came in to get 4 tires replaced this morning. Was told it was going to be an hour and a half and they rushed to get extra workers working on my tires to get me out in 45 minutes."
• "I was able to get an appointment here for the day before Thanksgiving when many other places, including another Mavis shop, could not accommodate me."
• "Once free, he walked to my car, checked my tire, took the details, checked his inventory and ensured availability in evening to take care of my car."
• "Went to this place to get all 4 tires replaced... they had it fixed in less than a half hour."
• "The guys at Mavis in Manville were awesome. They were packed on a 90 degree day and had me in and outta there in 15 minutes for a patch job."

Cons:

• "Had an appointment for tire installation. Dropped off the car at 10:45 am, was promised installation in 2 hrs with pick up by 1:00 pm. planned my day accordingly, but I got the car back around 4:30 pm."
• "An hour and a half later they haven’t touched my car and tell me I have to keep waiting."
• "They kept our car overnight without any permission."
• "Didn’t have tires as ordered on first visit so had to come back."
• "So we dropped our car off yesterday and was supposed to get a phone call when it's done. We never received a call until the next day."
• "Drop my car off for a scheduled appointment at 10:00 a.m... I would never take my car there for even a wiper change it might take all day."
• "Dropped my car off at 8 o clock on a saturday, they said 2 hours, I went there four hours later, and saw they pulled my car into the garage. Another 3 hours later the car was done."

Quality of Work

Pros:

• "They repaired my tire and noticed a few other things (that I already knew) pointed it out and there was no pressure to do any other work."
• "These folks got me lined up for 2G’s in credit with the Mavis preferred card. Interest free for the first 6 months."
• "I was then helped by Phil & Alan who let me know of an upcoming service that I need to get fixed asap."
• "All the work was done just right, with great parts and overall with great quality service from the management team and crew that day."
• "Mount, balance, and alignment. Even checked in with me to see if I wanted the lug nuts replaced."
• "Peabo and his crew did a great job."
• "Asked mechanic to check things I was concerned about with the car, and he was very nice and told me estimates and repair options without trying to push me to purchase anything I didn't want to."

Cons:

• "The next problem is that my car was returned to me, filthy."
• "They did not want to mount my wheels and tires because they stated they were afraid to damage my 20-in wheel."
• "When I picked up my car, the break lines still had air in them and my tire light was still on."
• "After almost 3 hours in the waiting room when I got my car back I found several deep scratches on one of my rims."
• "The mechanic stated that there was just air in the line from the coolant and they flushed it. It wasn’t fixed at all."
• "When they did put tires on, all four, they charged for balance but they did not balance the tires at all."
• "And they took the car for a ride for no reason."