BELUGA HEATING-AIR-ELECTRICAL Reviews Summary

Customer Service

Pros:

• "They are on time, reasonably priced, friendly, accommodating and above all, efficient!"
• "I spoke with Bill late in the day and he dispatched someone and they came within 2 hours!"
• "Same day service & on time."
• "They responded to my call of 'no heat' so quickly, within an hour or two."
• "Telephone response time was fast and the appointment was kept as scheduled - in the midst of a high 90s heat wave."
• "They called back immediately after I called on a Sunday morning..got there exactly when they said."
• "Received a quote quickly and the work was completed within the day!"

Cons:

• "worst experience with a vendor ever!! unprofessional --- Did not honor what they posted on the website."
• "However, they will not pick up their phone ever again on your account."
• "The worst part was he then demanded cash and said that they are a COD (Cash On Delivery) company, after the fact that he said they take credit card for that big job."
• "These people are a scam! They'll return your first phone call promptly, do a service and then sell you a 3 year contract, with annual checkup included."
• "Never got out of the starting gate with this place... POOR COMMUNICATION. It's not hard."
• "But nobody called me... So I waited all week and woke up extra early and made sure to be home on July 7 for nothing."
• "The technician comes to my house with a lets hurry up and get this over with attitude."

Professionalism

Pros:

• "Dean was awesome and Bill, the owner is a great guy, dependable and fair."
• "The whole team was very respectful of our home.. we have a 3 month old baby and they left each room exactly as they found it."
• "Billy is honest, kind, very easy to communicate with, and keeps you in the know every step of the way."
• "Erich was very knowledgeable and professional."
• "Billy came to my house and was super nice and professional."
• "Outstanding customer service, extremely knowledgeable answering all my questions along the way."
• "They are fully transparent about what they are doing for your HVAC and very trustworthy."

Cons:

• "I paid 6K for a job done that should have been done exactly right!!!"
• "He then charged me over $300 for running a diagnostics check. Something that I did not ask for."
• "His guy undermined anything I said about the previous state of our cooling system."
• "The inspector now told me he would've failed initial inspection because the condenser was not stabilized nor was it insulated."
• "Now that I am trying to sell my home and realtors are pointing out how the way the unit looks!! I called him several times before in order for him to assist with the proper handling of all this and he said he'll send a guy but at this point its not 'his job' to deal with it."

Value

Pros:

• "Although their price was a bit higher than another quote, their reviews were so great that I opted for them."
• "Excellent customer service and very reasonably priced."
• "We like that it is a local family owned business because they were able to give the attention that a corporate company wouldn’t give and the price was reasonable."
• "I am grateful to have a company I trust to be there for me when I need it with reasonably priced service."
• "They provided me with a very reasonable quote plus the option of interest free financing."
• "They've always had fair pricing, and the employees are incredibly polite and thorough."
• "Their price was fair, the work was excellent and they were extremely helpful and courteous."

Cons:

• "Only thing I didn't like was the $111 dollar charge to come out."
• "I would never want to deal with Integrity again."
• "The technician was very knowledgeable on all the in and outs of the central AC unit. I spent a little more than I was planning on."