Rallye Acura Reviews Summary

Customer Service

Pros:

• "Great experience with the service department. They are very helpful and professional when taking care of their customers."
• "Danny is my guy!! Honest and straight to the point."
• "The workers there are top notch professional and truly care about their customers."
• "Chad, the service consultant, treated me like a valued customer and replaced the battery, And I was not charged."
• "Every time l go there for service l am assured every issue regarding my Acura will be addressed expertly thanks to Mr. Maurice."
• "The Receptionists are always kind & courteous, even via phone."
• "Service department staff are very helpful."

Cons:

• "They made me wait 3 hours only to tell me that the light issue was a 'switch being off in the back' and that the visor was not replaced because they did not have the part."
• "Dealership does not return messages."
• "Once you buy the car they do not know you."
• "I came here three years ago we had a bad experience."
• "The paint on the roof of the car started to chip off, this is a major issue you can google it."
• "I was incorrectly informed that I needed an air filter change as part of my oil change."
• "Acura sent me repeated messages to schedule an appointment for service on a recall... they cannot service the car because recall parts are on back order."

Sales Experience

Pros:

• "First time buying a new car – and it was truly a pleasure purchasing from Rallye Acura."
• "Sales rep., Jennifer Velazquez was amazing, professional & courteous through out the entire process while being transparent on any concerns."
• "She was extremely helpful, nice, far from pushy; I genuinely felt like she wanted to help me opposed to making a sale."
• "Dealership and Salesperson (Rob Rodriguez) were excellent and straight-shooters."
• "I love love love my new Acura and will refer friends to Danny Park."
• "Fred and his team were able to quickly locate the rather hard to find color and trim I wanted, and within a few hours I drove off in my new car that I absolutely love."
• "I usually don’t write reviews but David WU is a great salesmen."

Cons:

• "I called in recently to trade in my Acura for a new MDX. I had to chase them for a call back and when they did, they were unaware that I wanted to buy one."
• "DON'T TRUST ALL THE 5 STAR SHORT REVIEWS THEY ARE ALL FAKE (MADE BY PEOPLE WHO WORK THERE)"
• "Instead of empathizing and being apologetic, he came across EXTREMELY defensive and IRATE."
• "Bought a 2015 White MDX where the paint was incorrectly painted with no primer by manufacture."
• "Rallye Acura in Roslyn is not friendly; once you buy the car they do not know you."
• "Sales manager Joseph Matajy is not customer friendly; he needs to be retrained."
• "Worst experience at a dealership."

Overall Satisfaction

Pros:

• "Had an AMAZING experience at Rallye Acura, not once, but twice!!!"
• "Will definitely be back in the future for my next vehicle."
• "Will definitely be back and continue doing business with them."
• "I'm very pleased with the service I received from the dealer."
• "I highly recommend this dealership!!"
• "I would highly recommend this dealership to everyone."
• "Thank you guys for providing excellent vehicles and exceptional service to your customers!!!"

Cons:

• "After my experience at Rallye Acura I would never want to go to another dealership!"
• "The Acura itself is a fine vehicle, the dealership experience leaves much to be desired."
• "Thank you for leaving a pointless phone number so I can talk to a receptionist and get nowhere."
• "Horrific experience at Rallye Acura in Roslyn."
• "Absolutely avoid this place!!! Bought a 2015 White MDX where the paint was incorrectly painted with no primer by manufacture."
• "The customer service experience at Rallye Acura has also been lackluster."
• "If you want to be treat like an idiot and unprofessional you found the right place. Avoid them at all cost."