Address: 200 E Ruby Ave, Palisades Park, NJ 07650, USA
Phone: +12013552525
Rating: 5.0
based on 191 reviews.
Customer Service
Pros:
"They always give me fair price and great customer service."
"The vehicle was clean but best of all the customer service was unmatched."
"Their customer service is outstanding."
"Renting from Jae was 10x easier and 10x better than renting from the corporate chains."
"The staff at Simple Van and Car Rental were amazing."
"The customer service was superb!!!! On the phone and in person."
"The customer service with this company was extremely extraordinary."
Cons:
"Service average."
"Called to inquire about a van rental and not only were they rude they wouldn’t give me accurate pricing because he said 'he didn’t have time call back later' SUPER UNPROFESSIONAL & RUDE."
"Besides the load of paperwork to wait for to sign and fill out and no heat in the office, their service was good."
Vehicle Quality
Pros:
"The van was very responsive and comfortable."
"Van was in excellent condition."
"The van was superbly clean and ran smoothly the entire trip there and back."
"We rented the 12 passenger van for our trip to Florida, it was in excellent condition."
"The vehicle we rented was a new model, low miles, Bluetooth connectivity, and exceptionally clean."
"His vans are top of the line. Very clean and easy to drive."
"The 12 seat passenger van we rent was clean and reliable."
Cons:
"Would have been better if the van had blue tooth."
"Their vans were a lot older than expected."
Rental Experience
Pros:
"Very easy to rent, staff available all the time for questions."
"Highly recommend this place for 15 seater Van rental!"
"I will definitely rent from simple van rental again for my next trip."
"We will definitely be back!!"
"I'll definitely use them again. Highly recommend!!!"
"Definitely will be renting from here again!"
"The rental process was very efficient."
Cons:
"Only thing could be improved was theres no drop box for early drop off and they open at 930."
"No hassles during rental just location is not in NYC but closes by where I needed ride back and forth during pickup and drop off."
"My only constructive feedback would be that it seems a bit ridiculous to me that the company makes you vacuum your rental car yourself or else pay a $25 cleaning fee."