Jiffy Lube Reviews Summary

Speed of Service

Pros:

• "I went in at 8:30 on a Friday without an appointment and was out by 9!"
• "Did not wait long for my car to get done, maybe 20 mins."
• "I was in and out of this place in 17 minutes tops, I could’ve went on my lunch break!!"
• "Time is quick if ur trying to get somewhere."
• "Pulled in on a tuesday afternoon without an appointment and was in and out within 20 minutes."
• "No appt needed, they got us in and out in less than 25 minutes."
• "But i can say they had me out of there in less than 15 minutes."

Cons:

• "A standard oil change took over an hour."
• "It use to be jiffy! Now it takes too long."
• "I’ve been here 90 minutes and the ac check hasn’t been completed yet and they still haven’t changed my oil."
• "Everytime I looked out the window, all employees were standing around talking, never actually saw any work being done to our car and it was extremely over priced!!! Also took a very long time, over an hour, just to do a basic oil change!!!"
• "It's was an never ending experience!"
• "There was an extremely long wait because of a couple of employees were out."

Customer Service

Pros:

• "They vacuumed my car and cleaned my windows, and everyone was very kind."
• "Great service. I’ve been getting my oil done here for years and continue to be a loyal customer because of the service."
• "Every time I go here, I am treated with the utmost respect."
• "Mechanics were quick, efficient, down to earth, and not bias to their services."
• "All of the guys were incredibly friendly and accommodating!"
• "The staff was pleasant and remembered to hand me my car keys."
• "The staff was incredibly friendly."

Cons:

• "And when I asked, nicely, just now how much longer ac check would take, one of the staff here just yelled at me."
• "Instead of admitting to the negligence they denied and made excuses."
• "Seems like they are trying to rip off people. Shameful!!!"
• "Can’t even get a hold of them on the phone."
• "Not to mention the placed reeked of the smell of marijuana."
• "I just got ripped off by this lube."
• "They gave me a hard time about not wanting to give them my email address."

Quality of Work

Pros:

• "Took time to explain what was needed and why due to aftermarket tires added to vehicle."
• "I trust all of the work they did."
• "Their skilled team of, Oscar and Tone, immediately created a solution for my car coolant overheating issue."
• "I really appreciated the care and attention my car received from the technician, Ray."
• "They didn't talk down to me or make me feel silly for not knowing much about cars, but instead, they made me feel empowered and informed."
• "Service to my car was don't quickly and efficiently."
• "The guys that worked on my car were professional, efficient, and thorough."

Cons:

• "I was sold an air filter that was never installed."
• "The staff also did not know that you need to check the the transmission fluid with the engine on."
• "Got an oil change said my antifreeze was low said they would top me off and now I’m having problems with my car."
• "The best part is that the next day my car was leaking oil everywhere."
• "Left with front left tire shaking violently when it wasn’t shaking when I arrived."
• "Definitely not recommended, I went there to do an oil change and they damaged my oil pan."
• "Will not get a oil change from jiffy lube anymore they ruined my oil filter housing and don’t want to take the responsibility to fix it don’t waste your hard working money here my oil change it’s self cost me 100 plus tax and all the other fees."