Chipotle Mexican Grill Reviews Summary

Order Accuracy

Pros:

• "Chipotle is a great brand in general, love the fact that the food is fresh, no fillers or artificial ingredients and they use real food."
• "I will always come to this store!"
• "As you walk towards the building, my nose picked up the scent of charred beef, when i got my food, i didnt even take it home as was my intentions, sat right down & enjoyed a fulfilling meal,dem black beans& onions on point.. viva la Mexico."
• "One of my Daughter's fav places and it's pretty good, service is quick and easy."
• "Ann and Raymond show the utmost customer service for their customers."
• "The food at chipotle is always good!"
• "This Chipotle made a bowl for a friend it was very excellent."

Cons:

• "They completely messed up my order by giving me the wrong protein."
• "I always ask for double protein at every chipotle I go to - asked for double protein here on two bowls and I was shocked at what I received."
• "Whoever manages this location needs to get the ordering system together."
• "Completely incompetent! Ordered a big order online to be delivered, they got everything wrong."
• "Unfortunately staff is unable to place orders in any type of accurate manner."
• "I didn't get my food until 8:14pm. The guy at the door spoke very low. No one could hear their names being called."
• "Used to go to chipotle 365 days out of the year, but ever since they switched CEOs it doesn’t matter what location you go to you’re eventually going to get a bad service."

Customer Service

Pros:

• "Love Chipotle and this place, though it gets real busy always keeps the line moving and the people are really nice."
• "They're very nice here and provide good food."
• "Overall, It was a good experience."
• "I would like to thank Chipotle’s Manager/Anthony and Ann Osias for their kindness to donate the food to St. Claire’s Hospital, in Denville NJ on behalf of my family."
• "One of my to go spots in West Orange. The staff is great."
• "The People behind the cash register were really nice."
• "This place is always consistent."

Cons:

• "I will not be coming back to this location. They need to get it together."
• "The worst chipotle I’ve ever been to."
• "I will never come back to this chiptole location"
• "The manager responsible for taking orders seemed to lack adequate customer service skills."
• "I don’t know who the manager is or the store owner but you all need to nip this in the butt immediately."
• "The other reviews are TRUE! AVOID this location if you can."
• "I won’t be coming back."

Food Quality

Pros:

• "It was everything I remember Chipotle to be like from, say, 2013. Big portions, rich, flavorful, and fresh."
• "The food quality has improved, as has the portion sizes."
• "It's a wonderful place to get a good Mexican food fix! Many healthy choices and relatively inexpensive. Ingredients are fresh."
• "This Chipotle made a bowl for a friend it was very excellent. Looked like it could have been used in for Commercial and She really enjoyed her bowl."
• "Best one with excellent customer service is West Caldwell. Everything is fresh and right."

Cons:

• "Often there is barely any meat, tons of lettuce and a sprinkle of cheese, so basically I’ve paid for a taco shell."
• "I spent $26 and got very small portions on everything despite asking for extra."
• "The quantities are mixed weirdly. You get almost as much hot salsa as chicken, very little of other things, sometimes loads of rice, sometimes almost none."
• "As a frequent customer at this location, I can say without a doubt that the standards have fallen to below acceptable levels."
• "I spent over $40 for lunch and it wasn’t worth it. 🥴 orders are prepared any kind of way for delivery. Not good."
• "My daughter and I went yesterday and bought 4 bowls. I have to say it was the most tasteless food I have ever had."
• "I made a delivery for my chipotle and I’ve been a vegetarian all my life and when it got here I mixed it up and found chicken like a lot in my bowl."