Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant Philadelphia, Pennsylvania

Address: 1100 W Montgomery Ave, Philadelphia, PA 19122, USA

Phone: +12152363489

Rating: 3.6
based on 124 reviews.

Food Quality

Pros:

  • "Chipotle is just the best place in the world, their burrito bowls are incredible, best meat, best guac, best lettuce, best rice, awesome."
  • "Ever since I had my first Chipotle burrito in West Palm Beach Florida in 2006 I was hooked. They're the most delicious, biggest, filling, good for you, Special treat, awesome burrito I've ever had."
  • "Food was good and employees were great!"
  • "The two or so times that I’ve ordered from this chipotle I’ve had pretty good experiences, the food was good and very fresh too."
  • "Food was amazing. Pico de gallo was too watery but that is just personal preference. Service was good."
  • "Phenomenal. Seriously. Best chipotle I’ve had."
  • "I LOVE, LOVING My AVOCADO 🥑 THANKS FOR MAKING IT SO FRESH I CAN TASTE THE DIFFERENT."

Cons:

  • "The portion size was very small it was not what I'm accustomed to recieving from other locations."
  • "When I opened the bowl to see the smallest portion of rice and chicken I almost laughed."
  • "The chicken was all gristle."
  • "Man I ordered here twice now... the guac was dark brown and the chicken was so cold and burnt."
  • "The salad dressing is always too sour and the overall burrito bowl is somewhat bland."
  • "The rice was hard and mushy at the same time."
  • "Worst food I've ever had, might as well eat McDonald's for how unhealthy everything is."

Service

Pros:

  • "Usually pretty easy to get food & go, but lately they have been very disorganized with mobile pick ups."
  • "Service could be faster friendlier here... they really need to hire some decent folks and friendly people to work at this restaurant."
  • "The girl that took that heckling was a real W server🙌🏽"
  • "The staff still remained friendly and upbeat, and I had a wonderful experience."
  • "The employees are always very nice and understanding, and without fail they always go the extra mile when it comes to giving a lot of toppings."
  • "The staff was very professional."
  • "As far as service the student workers are courteous."

Cons:

  • "They said they wouldn't be able to ring me up, threw my already made burrito in the trash, and I left hungry."
  • "Never order Uber eats from them."
  • "This place clearly lacks solid management and is always a toss up as to whether you'll get a good meal or not."
  • "Completely disrespectful, walked away with attitude, and then shoved my change into my hand and didn’t even wish me a good day."
  • "So when the place is packed they ignore drivers to make their in-store customer line smaller."
  • "Don’t work on the line if you can’t have some decent customer service."
  • "I’m an extremely polite person so there shouldn’t be any reason for me to receive the attitude that I did from the girl working the cash register."

Order Accuracy

Pros:

  • "Everything was PERFECT, service prompt and food delicious."
  • "Great experience Everytime I've been to this location."
  • "Last time I was here everything was good, hot food, correctly cooked rice, and fast service."

Cons:

  • "Hello, I placed an order earlier today for three burrito bowls and none of our order was correct."
  • "Ordered online, waited 30min and then was alerted that the driver had an issue and the order was cancelled."
  • "Frustrated!!! Ordered double chicken burrito bowl with rice, no beans, salsa, veggies, sour cream and lettuce. Received a burrito bowl with rice, beans (which I don't eat) and the kicker, Sofritas."
  • "Ordered a burrito bowl here for the first time and literally got 6 small pieces of steak the rest being rice and beans."
  • "This isn’t even the kind of meat I asked for + it’s a huge chunk of it."
  • "I called at 3:21 today because they gave the wrong person my grubhub order! The manager lady refused to remake my food."
  • "I’ve ordered delivery from here multiple times and it has never been accurate."

Cleanliness

Pros:

  • "Thank God its closeby, always clean & there has NEVER BEEN ANY INCIDENT of Any sort."
  • "Very nice place to go visit on a date or with your family extremely clean food was awesome."
  • "This one is clean with fast service."

Cons:

  • "Genuinely appalled at how nasty the food station is."
  • "Whoever manages this place should be ashamed at how unsanitary it is right in front of customers' eyes."
  • "The tables and chairs need to be clean."
  • "This is my second time at this location and where they serve the food from is always messy."
  • "Worst Chipotle I have ever been to."

Efficiency

Pros:

  • "This place is well staffed and moves people though the line quickly which is perfect for a campus environment."
  • "The staff are impressively fast."

Cons:

  • "Don’t order here if u would like to wait a few hours for your dinner."
  • "I waited 3 hrs for my food and when I called the restaurant they didn’t even pick up."
  • "The food was good however I had to stand outside and wait over an hour for my bowl."
  • "I ordered for delivery. It took 2 and half hours to be delivered."
  • "This location sucks at their service speed but still deserve a three star for their corporate service recovery policy."
  • "Management should be embarrassed. Food is good but y’all left one person alone on the line during dinner rush."

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