Address: 1100 W Montgomery Ave, Philadelphia, PA 19122, USA
Phone: +12152363489
Rating: 3.6
based on 124 reviews.
Food Quality
Pros:
"Chipotle is just the best place in the world, their burrito bowls are incredible, best meat, best guac, best lettuce, best rice, awesome."
"Ever since I had my first Chipotle burrito in West Palm Beach Florida in 2006 I was hooked. They're the most delicious, biggest, filling, good for you, Special treat, awesome burrito I've ever had."
"Food was good and employees were great!"
"The two or so times that I’ve ordered from this chipotle I’ve had pretty good experiences, the food was good and very fresh too."
"Food was amazing. Pico de gallo was too watery but that is just personal preference. Service was good."
"Phenomenal. Seriously. Best chipotle I’ve had."
"I LOVE, LOVING My AVOCADO 🥑 THANKS FOR MAKING IT SO FRESH I CAN TASTE THE DIFFERENT."
Cons:
"The portion size was very small it was not what I'm accustomed to recieving from other locations."
"When I opened the bowl to see the smallest portion of rice and chicken I almost laughed."
"The chicken was all gristle."
"Man I ordered here twice now... the guac was dark brown and the chicken was so cold and burnt."
"The salad dressing is always too sour and the overall burrito bowl is somewhat bland."
"The rice was hard and mushy at the same time."
"Worst food I've ever had, might as well eat McDonald's for how unhealthy everything is."
Service
Pros:
"Usually pretty easy to get food & go, but lately they have been very disorganized with mobile pick ups."
"Service could be faster friendlier here... they really need to hire some decent folks and friendly people to work at this restaurant."
"The girl that took that heckling was a real W server🙌🏽"
"The staff still remained friendly and upbeat, and I had a wonderful experience."
"The employees are always very nice and understanding, and without fail they always go the extra mile when it comes to giving a lot of toppings."
"The staff was very professional."
"As far as service the student workers are courteous."
Cons:
"They said they wouldn't be able to ring me up, threw my already made burrito in the trash, and I left hungry."
"Never order Uber eats from them."
"This place clearly lacks solid management and is always a toss up as to whether you'll get a good meal or not."
"Completely disrespectful, walked away with attitude, and then shoved my change into my hand and didn’t even wish me a good day."
"So when the place is packed they ignore drivers to make their in-store customer line smaller."
"Don’t work on the line if you can’t have some decent customer service."
"I’m an extremely polite person so there shouldn’t be any reason for me to receive the attitude that I did from the girl working the cash register."
Order Accuracy
Pros:
"Everything was PERFECT, service prompt and food delicious."
"Great experience Everytime I've been to this location."
"Last time I was here everything was good, hot food, correctly cooked rice, and fast service."
Cons:
"Hello, I placed an order earlier today for three burrito bowls and none of our order was correct."
"Ordered online, waited 30min and then was alerted that the driver had an issue and the order was cancelled."
"Frustrated!!! Ordered double chicken burrito bowl with rice, no beans, salsa, veggies, sour cream and lettuce. Received a burrito bowl with rice, beans (which I don't eat) and the kicker, Sofritas."
"Ordered a burrito bowl here for the first time and literally got 6 small pieces of steak the rest being rice and beans."
"This isn’t even the kind of meat I asked for + it’s a huge chunk of it."
"I called at 3:21 today because they gave the wrong person my grubhub order! The manager lady refused to remake my food."
"I’ve ordered delivery from here multiple times and it has never been accurate."
Cleanliness
Pros:
"Thank God its closeby, always clean & there has NEVER BEEN ANY INCIDENT of Any sort."
"Very nice place to go visit on a date or with your family extremely clean food was awesome."
"This one is clean with fast service."
Cons:
"Genuinely appalled at how nasty the food station is."
"Whoever manages this place should be ashamed at how unsanitary it is right in front of customers' eyes."
"The tables and chairs need to be clean."
"This is my second time at this location and where they serve the food from is always messy."
"Worst Chipotle I have ever been to."
Efficiency
Pros:
"This place is well staffed and moves people though the line quickly which is perfect for a campus environment."
"The staff are impressively fast."
Cons:
"Don’t order here if u would like to wait a few hours for your dinner."
"I waited 3 hrs for my food and when I called the restaurant they didn’t even pick up."
"The food was good however I had to stand outside and wait over an hour for my bowl."
"I ordered for delivery. It took 2 and half hours to be delivered."
"This location sucks at their service speed but still deserve a three star for their corporate service recovery policy."
"Management should be embarrassed. Food is good but y’all left one person alone on the line during dinner rush."